According to the eGovernment Benchmark 2021 published by the European Commission, Spain has a medium level of Penetration, that equals the European average (67%), and a medium-high level of Digitalisation. Therefore, Spain is part of the
Spain relative indicators show a country with almost all the environmental characteristics (User characteristics, Government characteristics and Digital context characteristics) in line with the European average. The broadband and its quality (Connectivity indicator) and Openness, an indicator which endorses an Open Government perspective, are the only ones that perform significantly higher than the European average.
Among the indicators that measure the performance of Electronic Administration policies, Spain stands out especially in User Centrity (95 points compared to 88.3 on average in the EU), which measures whether a service is available online (96 compared to 87.2) , if there are support and help functionalities (98 vs 91.2) and if it is adapted to a mobile device (86 vs 88.4).
In the rest of the indicators, Spain is above the average of the EU countries: Transparency (74 points compared to 64.3 in the EU), Key enablers (80 compared to 65.2) and Cross-border services (63 compared to at 54.8). Among other data, the report highlights that 94% of services are online, 88% of government portals show whether personal data has been consulted, 83% of services accept electronic identification and 67% of services are available for cross-border users.
