This report analyzes the development of e-Government, based on the UN E-Government Development Index (EGDI). The EGDI is an index composed of 3 subindex, which analyzes three dimensions: the suitability of telecommunications infrastructures (TII), the capacities of human resources to promote and use ICTs (HCI), and the availability of online content and services (OSI).
This edition introduces the new Digital Government Model Framework, providing countries with a comprehensive road map for the effective planning, implementation and assessment of digital government initiatives. A short addendum explores the integration of AI in digital government development, emphasizing the importance of maximizing benefits and minimizing risks to achieve balanced governance
In the 2024 E-Government Survey, Spain rises to the group of countries with the highest performance in the E-Government Development Index (EGDI), obtaining an EGDI score above 0.92, occupying 17th place in the global ranking, one above the 2022 edition. Among European countries, Spain ranks 10th, 7th among those in the EU.
The study also provides an assessment of e-government at the local level, analysing the most populous city in each of the 193 countries through the Local Online Service Index (LOSI), which assesses the development of e-government at the local level, through official portals. In this index, the city of Madrid appears in the first position of the ranking, tied with Tallinn (Estonia), meeting almost 93% of the characteristics evaluated.
The 2024 Survey highlights a significant upward trend in the development of digital government worldwide, with increased investment in resilient infrastructure and cutting-edge technologies. The global average value of the E-Government Development Index (EGDI) shows substantial improvement, with the proportion of the population lagging in digital government development decreasing from 45.0 per cent in 2022 to 22.4 per cent in 2024. This progress underscores the continuing positive trend of digital transformation and its potential impact on achieving the Sustainable Development Goals.
