This report analyses the development of Electronic Administration, based on the UN E-Government Development Index (EGDI). The EGDI is composed of 3 subindex, and analyses three dimensions: the suitability of telecommunications infrastructures (TII), the capacities of human resources to promote and use ICTs (HCI), and the availability of online content and services (OSI).
The report also includes a supplementary index, the E-participation Index (EPI), which assesses the use of online services by governments to provide information to their citizens, interact with them, and involve them in the decision-making process and in the co-design of services, through online consultations. It also includes as a pilot study the Open Government Data Index (OGDI).
In the 2022 Electronic Government Survey, Spain appears in the group of countries with very high performance in the Electronic Administration Development Index (EGDI), obtaining an EGDI score higher than 0.88, occupaying the 17th position in the global ranking.
The report indicates that all countries in the very high performance group have demonstrated consistency and progress in the different areas of their digital policy strategies, and in the coordination and implementation of their digital public services.
Within the scope of EU countries, Spain is in seventh position.
The study also provides an evaluation of electronic government at the local level, analyzing the most populated city in each of the 193 countries, through the Local Online Service Index (LOSI) that assesses the development of electronic administration at the local level, through official portals. In this index, the city of Madrid appears in the first position in the ranking, tied with Berlin, having achieved first place in the categories of institutional framework, provision of services, participation and engagement, and technology.
As the Survey indicates, “Digital technologies contribute to national and local development, facilitate the sharing of knowledge and guidance, and enable the provision of online services and solutions in both ordinary and extraordinary circumstances, making the transition towards digital transformation inevitable. E-government has become the cornerstone for building effective, accountable, resilient and inclusive institutions at all levels, as called for in Sustainable Development Goal (SDG) 16, and for strengthening the implementation of Goal 17.”
