Processing platform and telematic notification

Starting position and origin of the initiative

In the year 2003 began the project “ Regions online ", funded by the FEDERA. Following this project was constructed two applications that have proven keys in the process of bringing telematic channels through the administration to their citizens; these applications are ROLSAC and ROLFORMS. Both applications formed the basis for the development of the platform SISTRA . Since then it has evolved according to the needs, and ultimately, suitable for which may be useful to any public administration and live with information systems installed already.

Goals

• Provide a AAPP system that allows citizens to the presentation telematics documentation to start a process, enabling electronic signature of documents, payment of fees and on-line telematic registry.
• Provide citizens of a espacio web privado en el que puedan acceder a sus datos personales y situación de todos los expedientes iniciados por vía telemática.
• Enable citizens reception of notifications on your web space private.

Main challenges and key aspects for the implementation

• The main difficulty has been the desarrollo en paralelo de servicios requeridos por SISTRA y las dificultades tecnológicas derivadas del uso de servicios de firma y certificación digital.
• A key aspect has been la existencia de servicios corporativos no ofrecidos por SISTRA pero requeridos para la publicación de servicios telemáticos (firma digital, autenticación usuarios, registro de entrada y salida, custodia documental, entre otros).
• The lines of evolution future will revolve around the improvement of development environments and publishing services , comprehensive notifications (telematic unification and ordinary), presentation of tape via email and SMS and functional improvements in the zone staff and entities.