Spain's digital public services and access to e-health records have shown a mixed performance when compared to the EU average. In 2023, Spain's total score for digital public services for citizens was 84.18, surpassing the EU's 79.44. This trend continued in 2024, with Spain's score reaching 88.75, compared to the EU's 82.32, which makes the country on track according to its national trajectory. Spain's growth rate of 5.4% in this area outpaced the EU's 3.6%. Similarly, Spain's cross-border digital public services score was 71.05 in 2023 and 78.73 in 2024, both higher than the EU's 68.37 and 71.28, respectively. Spain's growth rate of 10.8% in this category also exceeded the EU's 4.3%. The share of people using government internet websites or apps remains quite above the EU average (82.70% versus 74.71%) in 2024.
In the realm of access to e-health records, Spain shows a positive trend. In 2023, its total score was 84.58, higher than the EU's 79.12. This gap widened in 2024, with Spain's score reaching 88.29, compared to the EU's 82.70. Spain's growth rate of 4.4% in this area was slightly lower than the EU's 4.5%.
In addition, the share of people using government internet websites or apps is 82.70% in 2024, significantly above the EU average of 70.01% in 2024.
In 2023, the last year with available data, 54.43% of Spanish people have used their eID to access online services for private purpose in the last 12 months, which is above the EU average (41.11%).
Spain continues to lead in online public services, emphasizing omnichannel strategies to make digital services accessible to all citizens, primarily through mobile phones. Among the most impactful mobile applications are ‘Mi Carpeta Ciudadana’, which centralizes access to various public administration services and has over 5 million downloads, and MiDNI.
