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Oficina Virtual de Trámites (OVT) de la Plataforma Multicanal gencat Serveis i Trámits

  • Short Name:
    Gives citizens and businesses multichannel access to different services of connection with the administration
    Target audience:
    Company, Citizen
    Agencies Responsible:
    Service in network to end user

    But Without Sancho David

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing, websites, electronic headquarters and attention to the citizen, support for the electronic processing
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Starting position and origin of the initiative

    In 2006, the Generalitat de Catalunya (GC) found a strategy of launching of technological solutions corporate of electronic administration. This initiative was born a series of projects that, while serving different objectives, are complementary and have been executed with a strategic sense of coherence between them: and integration platform – Administrative Collaboration PICA , the platform of connection with the citizen ( GSIT ), the processing platform online ( PICA-GSIT together), the platform of electronic file ( SIGEDA ), etc.


    • Provide citizens and businesses multichannel and immediate access different services of relationship with the administration.
    • Facilitate a vision added and updated the rule of interactions de ciudadanos y empresas con la administración, independientemente del canal por el que se originaron.
    • Grant for citizens and businesses the ability to define the channels of notice para ser notificados acerca de cambios y acontecimientos en sus gestiones.
    • Offer citizens and businesses the possibility to manage personal data who want the administration used to contact them.

    Main challenges and key aspects for the implementation

    • The modifying the technical teams involved, both internal and external.
    • The coordination of project management with various actors involved and based on modular solutions.
    • The quality and care in its execution key was not to suffer a launch traumatic.
    • The maturity of any technological solutions used as technology Adobe smart forms.
    • The coordination of units for the high level of modularity of the solution.

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