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Desarrollo de una herramienta de monitorización del grado de avance de la AE en el Principado de Asturias

  • Short Name:
    CMAE
    Summary:
    Monitor the progress of the Asturian administration towards E-government, maintaining an x-ray permanently updated on the use of the services for different channels enabled.
    Target audience:
    Citizen any public administration, Company
    Agencies Responsible:
    Contact:

    Peláez García Sandra mariasandra.garciapelaez@asturias.org

    Isabel Sierra (Functional Project Leader)
    Isabel.sierrablanco@asturias.org
     

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    Autonomic
    Technical Area:
    Management systems and services
    Functional Area:
    Government and the public Sector
    License:
    Not implemented
    Interoperability level:
    Technical
    Programming language:
    J2EE

    Description

    Starting position and origin of the initiative

    El sistema inicial requería de una serie de mejoras que permitieran facilitar la información en forma y tiempo acorde a las necesidades demandadas por los ciudadanos/usuarios del Principado. Gracias a estas mejoras se solucionan problemas como la no disponibilidad de indicadores de medición de relación con ciudadanos, el uso de información no homogénea ni estandarizada en tiempo ni forma, la imposibilidad de definir acciones de mejora sobre procesos, el almacenamiento transaccional orientado a operaciones de negocio y la no existencia de una filosofía analítica que promocione la mejora de la calidad del servicio ofrecido al ciudadano.

    Goals

    • Monitor the progress of the Asturian Administration towards AE , maintaining a X-rays permanently updated on the use of the services for different channels enabled.
    • Dispose of information to enable measuring the interrelationship between citizen and Administration and define actions of improvement of processes and services to citizens by adopting a vision analytical removed from the transactional philosophy oriented business operations.
    • Lay a basis for creating an observatory of AE enable, among others:
    • Give knowing the policies and strategies of AE carried out in the different AAPP.
    • Publish studies, actions and reports made in the field of AE.

    Main challenges and key aspects for the implementation
     

    • The main difficulty fueron la búsqueda de fuentes de datos originales para cada servicio, la definición de métricas homogéneas, y las implicaciones derivadas de la protección de datos y de la cesión de la información .
    • Key aspects han sido disponer de piezas facilitadoras del desarrollo, limitando la extracción, favoreciendo la escalabilidad, e identificar un homogenous model of measurement of services .
    • Some lessons learned are a definición clara de objetivos y piezas a medir, el uso de métricas e indicadores de medición y la integración con arquitecturas corporativas with a vocation to expand features in the future.
    • The lines of evolution move to incorporate all electronic services and pieces to monitor, integrating the new registry entry/exit and perform better management and reporting.

     

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