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Monitorización de aplicaciones y servicios de la Comunidad de Madrid prestados total o parcialmente por ICM

  • Short Name:
    Monitor in real time critical services to the community of Madrid and detect incidences in the same, so that before any anomaly that is detected in the normal functioning.
    Target audience:
    Citizen, Company
    Agencies Responsible:
    Service in infrastructure network

    Palomino Juan Ramón nuts
    Computer agency and communications

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Starting position and origin of the initiative

    Until 2009 was not monitorizaba continuously services, only partial projects addressed to cover specific needs in critical periods of services.
    En 2009 se crea el Área de Gestión de Sistemas de Control y se fijan bases, analizan medios y herramientas de ICM necesarias para iniciar la monitorización de servicios, aplicaciones e infraestructuras. Se termina el año con la monitorización del portal (Opens in new window) . Durante el año 2010, se establecen como objetivos llegar a la monitorización de 10 servicios críticos.


    • Monitor in real time critical services the community of Madrid and detect incidences in the same, so that before any anomaly that is detected in the normal functioning.
    • Communicate the appearance of occurrences to areas of client to its customer information and user and technical areas responsible for ensure that are activated the necessary mechanisms resolution .
    • Make periodic reports and demand for performance and evolution of services , posibilitando la toma de acciones de mejora antes incluso de que aparezcan incidencias más críticas en el funcionamiento de los servicios.

    Main challenges and key aspects for the implementation

    • Critical define the scope and set priorities on critical services and focus only on developing functionalities on these services getting with a reduced cost interesting goals of relevant value for customers and users.
    • Provides new services monitorization to improve its stability, control and monitoring and implement new monitoring tools to learn more detail level, aspects relating to the incidences which are detected in services.
    • In the medium term, will be incorporated status information of services to the own access channels the citizen to AE.

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