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Mailbox application of citizens of PAG

  • Short Name:
    Citizen's mailbox
    Summary:
    The Mailbox of citizen allows the reception, storage and defence of messages that citizens sent via a simple web form.
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    Overall direction of Public Governance
    Usage:
    Installable product
    Contact:

    Comprehensive office administration Services and Digital citizen

    secretaria.sgiadsc@seap.minhap.es

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical
    Operating system:
    Linux

    Description

    Gracias al Buzón es posible administrar de forma cómoda y automatizada una gran cantidad de mensajes provenientes de los ciudadanos. Estos mensajes son enviados a través de un formulario HTML (frontal). Y son dirigidos tanto al organismo que posee el Buzón como a sus organismos colaboradores (ya que permite el reenvío de mensajes).

    Además dicha gestión se produce de forma controlada, ya que la aplicación permite fijar tiempos máximos de respuesta y generar correos de aviso.

    También, gracias a su implantación es posible explotar la información de los mensajes existentes en el Buzón, obteniendo diferentes informes detallados: por tiempos de respuesta, por tipo de materia de los mensajes, etc.

    Additionally, the mailbox has an archiving system that allows you to store messages that are not going to be processed more (who have completed their life cycle) so that they remain available only in mode reading for possible future reference.

    Subscriptions

    En esta área podrá darse de alta para recibir las notificaciones de cambios que se realicen en noticias, documentos o foros relacionados con la solución o el activo semántico.

    The fields with an asterisk * are required. It must mark at least one of the subscription rushes (News, documents or forums) and indicate the email in the text field indicated for the high or low of subscription.

    Enter the email with which you want to receive notifications of the solution or the active semantic.

    *

    You can consult the data protection policy of PAe and CTT in its legal notice

    Enter the email to unsubscribe from the unsubscribe.
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