Communication address change

Purpose:

Within the framework of the action Plan eEurope 2005 set 20 basic services (12 for citizens and 8 for companies) with the aim of improving progress in the E-government committing, member countries to develop these services.

Every year an 8% of the population is changed in home and must perform the following procedures: updating and renewal of DNI and passports, renew permission and driving licence of vehicles, updating of the home in the Tax Agency, communicate this change to the Autonomous Community for those services provided in function of the home (healthcare, choice of schools, etc) and pensioners must notify Social security. In short, several steps to update this home with different agencies and administrations.

The ministry of finance and public administrations in collaboration with the Generalitat of Catalonia, addressed the development of a service, in order to facilitate all these procedures.

To this end, the service for communicating the change of address groups all of these steps in a single communication that is done at his request from the municipality, at the time of high in the register of, or from the Portal to provide the service via Internet.

Objective:

The primary objective of the service of communication domicile is to facilitate the citizen procedures must conduct, according to the current regulations, due to a change of residence in which is registered.

Secondary objectives derivatives of the previous are:

• The citizen provide a single point of access, comfortable and simple to perform the communication of the new home to agencies of administration.
• Establish a system of confidence for the exchange of information securely between agencies and entities involved.
• Colaborar con otras Administraciones en la realización de trámites para prestar un servicio común al ciudadano.
• Increase the quality of data and facilitate the processing of information for Managing units.
• Improve the image of the administration.

Description:

El Servicio de Comunicación Telemática de Cambio de Domicilio permite la comunicación del cambio de domicilio en un único punto, virtual o presencial de manera efectiva en todos los niveles de la Administración; Estatal, Autonómico y Local. Substituye varios trámites presenciales por un único trámite telemático aportando beneficios, tanto para los Ciudadanos como para la Administración.
The following actions formalized in the communication of the change of address:

• Solicitud por el ciudadano de la comunicación del cambio de domicilio. Pueden producirse dos escenarios:
  Processing in the municipality presencial . At the time of registration in Municipal registers inhabitants, the citizen can request the communication of your new address to agencies that decides.
  to) the citizen voter registration according
  (b) the official offers you communicate your new home to agencies that citizens want (DGP, DGT, Tax Agency …)
  (c) the citizen selects the bodies that are going to communicate their new home
  d) El funcionario le da un recibo con los organismos que ha seleccionado
  e) the citizen signature the receipt which is stored in the City
  (f) the officer asks for sending data
  Online process . El ciudadano hace la solicitud telemáticamente desde el portal web municipal, el Portal de la Comunidad Autónoma o el Portal 060 de la AGE posteriormente al alta en el Padrón Municipal de Habitantes
• In the first scenario the municipal portal sends the wheel of registration (SEE) signed, in the second provider portal requests the issuance of electronic registration flyer XML format electronically signed the City
• Comunicación del nuevo domicilio a los organismos destinatarios y envío del volante electrónico de empadronamiento. Para la comunicación a los organismos de la AGE se utiliza el Broker de Comunicación de Domicilio del MINHAP
• Dispatch of the electronic registration flyer agencies and administrative units targeted at the state level (directly from the communications Broker Home)
• Update of the home by agencies and target administrative units
• Confirmation of the communication of the change of address

Requirements:

Requirements for agencies wishing to provide the service:

• To be connected to the Administrative Extranet SARA
• Connectivity with municipalities in the case of Autonomous Portals, Internet connection in the case of municipalities
• Meet the specifications of “ replacement of certificates Paper ”
• Para las CCAA y EELL, es necesario la firma de un convenio marco que se proporciona.

Results:

• Evitar desplazamientos del ciudadano, reduciendo el tiempo y gasto en la comunicación del nuevo domiclio
• Agilidad en el proceso de actualización del domicilio en los organismos y evitar errores en los datos.
• A homogeneous service of “ communication address change in the administration "
• Integración en el servicio de los principales organismos de la AGE receptores de las comunicaciones de cambio de domicilio TGSS, DGP y DGT. MUFACE
• Incorporation in the service of other regional and local administrations to give a acobertura 80% in 2010

Advantages:

Benefits for citizens:

• Comfortable, podent fulfil its obligations from anywhere at any time and in a single operation
• Fácil, con ayuda en línea y posibilidad de comunicación a los organismo seleccionados
• Fast, avoiding the delay between the time to update the list and the communication to government bodies
• Positive experience, since the official acts as an intermediary to assist the citizen in the process

Benefits for Administrations:

• Elimination of the number of flyers that gives the citizen for submission before others
• Avoid desactualizaciones residences, with the consequent cost savings by communications rejected
• Guarantees the quality of data
• Provides the service without the need for development
• Statistics available