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Partiendo del concepto de Incidencia, entendido como toda aquella pregunta planteada por un ciudadano en el servicio 060 y a la cual el primer nivel de este servicio no ha podido contestar, abriéndose así un procedimiento interno para su resolución y posterior envío de respuesta al ciudadano, se definen como características principales del aplicativo las que siguen:
GUI for the maintenance of occurrences.
Provides a Web interface Intranet level that allows all peacekeeping tasks and incidences state changes the same
GUI for the maintenance of users.
Provides a Web interface Intranet level that allows for all tasks of user maintenance, as well as control of the permissions and roles of the same within the applicatifs.
Reporting system incidents.
Generate reports with the information of the incidences as well as the user accesses to the same with the following results among others: