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Ticketing tracker

  • Functional description

    Partiendo del concepto de Incidencia, entendido como toda aquella pregunta planteada por un ciudadano en el servicio 060 y a la cual el primer nivel de este servicio no ha podido contestar, abriéndose así un procedimiento interno para su resolución y posterior envío de respuesta al ciudadano, se definen como características principales del aplicativo las que siguen:

    • GUI for the maintenance of occurrences.
      Provides a Web interface Intranet level that allows all peacekeeping tasks and incidences state changes the same
    • GUI for the maintenance of users.
      Provides a Web interface Intranet level that allows for all tasks of user maintenance, as well as control of the permissions and roles of the same within the applicatifs.
    • Reporting system incidents.
      Generate reports with the information of the incidences as well as the user accesses to the same with the following results among others:
      1. Occurrences resolved
      2. Occurrences resolved by user
      3. Outstanding incidences

    Technical Description

    Solution:

    Aplicación Web desarrollada con Java + J2ee. Basada en el modelo de struts MVC, utiliza el framework propio del MINHAP que combina Struts y Spring.

    El servidor de aplicaciones sobre el que corre la aplicación es JBOSS, atacando una base de datos Oracle usando como motor de persistencia Hibernate.

    Authenticating users with access to the applicatifs is managed through OpenLdap.

    Technical Requirements:

    The minimum requirements for this project are:

    • Java virtual machine jdk 1.5 or higher
    • Servidor de aplicaciones Jboss , aunque también podría utilizarse un Tomcat
    • Instance of database Oracle 9i
    • Openldap

    Language:

    MINHAP's own Framework based on Watch with Spring integrated.

    Standards:

    Watch, XML

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