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Ticketing tracker

  • Functional description

    Partiendo del concepto de Incidencia, entendido como toda aquella pregunta planteada por un ciudadano en el servicio 060 y a la cual el primer nivel de este servicio no ha podido contestar, abriéndose así un procedimiento interno para su resolución y posterior envío de respuesta al ciudadano, se definen como características principales del aplicativo las que siguen:

    • GUI for the maintenance of occurrences.
      Provides a Web interface Intranet level that allows all peacekeeping tasks and incidences state changes the same
    • GUI for the maintenance of users.
      Provides a Web interface Intranet level that allows for all tasks of user maintenance, as well as control of the permissions and roles of the same within the applicatifs.
    • Reporting system incidents.
      Generate reports with the information of the incidences as well as the user accesses to the same with the following results among others:
      1. Occurrences resolved
      2. Occurrences resolved by user
      3. Outstanding incidences

    Technical Description

    Solution:

    Aplicación Web desarrollada con Java + J2ee. Basada en el modelo de struts MVC, utiliza el framework propio del MINHAP que combina Struts y Spring.

    The application server on which runs the application is JBOSS, attacking a database Oracle using as an engine of persistence Hibernate.

    Authenticating users with access to the applicatifs is managed through OpenLdap.

    Technical Requirements:

    The minimum requirements for this project are:

    • Java virtual machine jdk 1.5 or higher
    • Servidor de aplicaciones Jboss , aunque también podría utilizarse un Tomcat
    • Instance of database Oracle 9i
    • Openldap

    Language:

    MINHAP's own Framework based on Watch with Spring integrated.

    Standards:

    Watch, XML

Maintainer