Ticketing tracker

Partiendo del concepto de Incidencia, entendido como toda aquella pregunta planteada por un ciudadano en el servicio 060 y a la cual el primer nivel de este servicio no ha podido contestar, abriéndose así un procedimiento interno para su resolución y posterior envío de respuesta al ciudadano, se definen como características principales del aplicativo las que siguen:

• GUI for the maintenance of occurrences.
  Provides a Web interface Intranet level that allows all peacekeeping tasks and incidences state changes the same
• GUI for the maintenance of users.
  Provides a Web interface Intranet level that allows for all tasks of user maintenance, as well as control of the permissions and roles of the same within the applicatifs.
• Reporting system incidents.
  Generate reports with the information of the incidences as well as the user accesses to the same with the following results among others:
  1. Occurrences resolved
  2. Occurrences resolved by user
  3. Outstanding incidences

Solution:

Aplicación Web desarrollada con Java + J2ee. Basada en el modelo de struts MVC, utiliza el framework propio del MINHAP que combina Struts y Spring.

The application server on which runs the application is JBOSS, attacking a database Oracle using as an engine of persistence Hibernate.

Authenticating users with access to the applicatifs is managed through OpenLdap.

Technical Requirements:

Language:

MINHAP's own Framework based on Watch with Spring integrated.

Standards:

Watch, XML