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General access point (

  • Short Name:
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    The General access point (, facilitates the relationship of citizens with public administrations as the gateway via the internet to public services.

    Is regulated by order HAP / 1949 / 2014, 13 October, which regulates the access point General of the General administration of the state and created its headquarters electronics.
    Target audience:
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    Overall direction of Public Governance
    Service in network to end user

    Comprehensive office administration and Digital services to the Citizen:

    The incidences with the PAG concerning contents of the Portal, as well as those relating to subscriptions to public employment, or scholarships, grants and awards, should be performed through incidences of the form CAU (Opens in new window)

    Type of Solution:
    Infrastructure or common service
    Status of the Solution:
    Organic area:
    Technical area:
    Websites, electronic headquarters and attention to the citizen
    Functional area:
    Not implemented
    Interoperability level:
    Programming language:
    HTML, JAVA, J2EE, Web services, XML
    Operating system:


    The General access point (, facilitates the relationship of citizens with public administrations as the gateway via the Internet to public services. It is a measure established by CORA to overcome the fragmentation and dispersion of the information currently available.

    The main characteristics defined:

    • Guides the citizen in its relationship with the AAPP, providing the information and services available from the perspective of events and needs of citizens.
    • Offers centrally helps companies and entrepreneurs, showing easily the alternatives that the administration offers for the creation of companies from the network.
    • Provides access to the relationship of administrative procedures of the AGE (and the rest of administrations that provide your data), indicating the limits of duration of the same, as well as the effects that produces the administrative silence.
    • Citizens promotes the use of the electronic processing to facilitate access to electronic services through a classification and management by subject from the perspective of citizens.
    • Encouraging the participation of citizens with the presence in social networks and feedback on mailboxes suggestions and opinions.



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General access point
General access point