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Appointment to the citizen attention

  • Summary:
    Allows managing prior quotes both through internet and telephone or face to face. it consists of two applications:
    - PCP: a backend which defines the structure of citations (formalities, days, timetables, etc) and managed quotes (collection of lists, information of citations, give quotation via telephone or face to face, etc.)
    - ICP: un frontend en internet en el que el propio ciudadano puede obtener, consultar y anular sus citas.
    Target audience:
    AGE
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    General Secretariat of Digital Administration
    Usage:
    Service in network to end user
    Contact:

    soporte.cita@correo.gob.es

    Type of Solution:
    Infrastructure or common service
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Management systems and services
    Functional Area:
    Government and the public Sector
    License:
    Other
    Interoperability level:
    Technical

    Description

    Since the General secretariat of Digital Service is offered, in mode of service in cloud an application of previous appointment for the management of access for citizens to face offices.
    The system's architecture of the application. it consists of two parts:

    • ICP: Se trata del frontal que se publica en internet con la oferta de citas que se haya configurado. El ciudadano puede elegir la cita en función del trámite
    • PCP: consists in which manages the backend where managers are configured headquarters, paperwork, jornades, tables and times and published citations obtained free online.

    Desde PCP se puede definir distintos tipos de trámites, a los que se asocia una duración predeterminada, mesas de atención al público, jornadas, festivos y horarios y en base a esta información confecciona los calendarios de citas disponibles.

    For each agency user, the application allows to define Areas (e.g. provinces) and within each Field headquarters of attention to the public (offices).

    De cara a configurar la disponibilidad de citas a través de internet, la aplicación cuenta con dos conceptos, de cuya conjunción surge la disponibilidad o no de una determinada cita a través de internet o solo desde la aplicación interna (para citas telefónicas o presenciales)

    • A particular procedure could be offered only through the domestic application or also through internet
    • Una determinada mesa asociada a un trámite puede ofrecer sus citas solo a través de la aplicación interna o también a través de internet.

    The domestic application has 4 user profiles:

    • Operator of information
    • Citador
    • Manager
    • Admin

    The allocation of permits to a particular user takes place at the level of Field, headquarters and/or specific procedure.

    Access by the citizen to the application of previous appointment online, ICP, does not require the use of electronic certificate or the previous registry of the citizen.

    Obtaining quotation is providing the information configured for each process, such as name and surname, DNI and country of nationality.

    To obtain a quote, the citizen selects firstly the area for which you want to get it, then the handling and finally the headquarters of among those have quotes available.

    The administrator of the application you can configure for each province and the way in which citizen will display the supply of citations being offered.

    There are four different modes:

    • View A: First Appointment Available
    • View Three: First three quotes available
    • Vista Hora: Tres primeras citas disponibles con elección de hora a partir de la que se desea la cita
    • View Map: Full calendar of quotes available.

    El uso de la aplicación por parte de un organismo requerirá la firma de un convenio de colaboración, que en caso de optar por el uso como servicio en nube contará con una aportación económica para la sostenibilidad del mismo.

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