Inventory of Tape

The CRM implementation has developed the “ inventory of Tape ” to make possible the management of the entire process of a publication in the inventory of procedures and services of the university that is installed, based on a flow of management that incorporates the tool and the existence of various roles, according to the “ Inventorying methodology Tape ” proposed by the CRM itself.

Moreover, this application allows the publication automatic in the “ Administrative information system (SIA) ” of the General administration of the state (AGE), which serves as the catalogue of information on administrative handling of procedures and services to citizens. The tape published in the SIA are shown in the General Access point (P), entrance gate of the citizen to all public administrations.

The management of the publication of a procedure in the application “ Inventory ” includes:

• Publication of a process . Request for a procedure inventorying and subsequent incorporation to the inventory of procedures and services of the University in question.
• Greater or lesser modification process . Modifications on the change of procedure that can (modification greater) or not (minor modification) involve substantial changes in the description of the process.
• Export-processing SIA . Alta de un trámite incorporado al Inventario de procedimientos y servicios de la Universidad en SIA.
• Synchronization of processing en SIA . Trasladar a SIA las modificaciones en la descripción de un trámite que ya se encuentra dado de alta en este Sistema.
• A low . Dar de baja un trámite del Inventario de procedimientos y servicios de la Universidad en cuestión. Si este trámite también está incluido en SIA, adicionalmente, se realiza su baja, de forma automatizada, en este Sistema.

The application offers the following user roles :

• Inventory applicant . Usuarios que deben dar de alta trámites administrativos. Además, pueden modificar, crear versiones y dar de baja trámites inventariados.
• Unit management of processes . Users who are part of the transversal unit responsible for decision-making on technical homogeneous characterization of processes and adapt them to the existing regulatory framework.
• Inventory responsible . Usuario con la potestad para la incorporación o supresión de trámites en el Inventario de procedimientos y servicios de la Universidad.

The management flow that the application offers for the publication of a procedure described below:

• The request is initiated by the Applicant , completando la información necesaria, y es revisada por un miembro de la Unit management of processes supplementing technical attributes of processing and, if necessary, makes changes minors. If you need more changes (i.e. implies substantial changes in the description of the process), are reported to Applicant , who carries out and return to be reviewed by the Unit management of processes .
• Once the Applicant and Unit management of processes validate the handling, requested the publication Maintainer .
• If the application is granted, the Unit management of processes performs the publication of the procedure within the application. Otherwise, we must take measures to consider the Maintainer .
• If the procedure has been published in “ Inventory ” and decides that, furthermore, discharge en SIA, a member of the Unit management of processes mark the export to SIA for this procedure.
• If the process suffers some change after the previous step, a member of the Unit management of processes mark the synchronization en SIA for this procedure.
• If desired, sometime later, the process, the Applicant mark the procedure for its low. A member of the Unit management of processes formally request to the low Maintainer . If it is authorized, the Unit management of processes low will definitely the handling of “ Inventory ” (and send a request for low-SIA, if it was published). if the low is not authorized, the Unit management of processes low quashes the “ Inventory ”.