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Unified service telecommunications

  • Short Name:
    Designed to provide entities in the AGE and their OOPP qualitybased communication between all their headquarters and all employees paisajes. it includes:
    - Corporate network and multiservice landline telephone service.
    - Mobile communications
    - Internet
    - International network
    Target audience:
    Agencies Responsible:
    Ministry of economic affairs and Digital Transformation
    Secretariat of digitization status and Artificial intelligence
    General Secretariat of Digital Administration
    Service in infrastructure network


    Type of Solution:
    Infrastructure or common service
    Status of the Solution:
    Organic Area:
    Technical Area:
    Communication infrastructure and courier
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Unified Service Telecommunications arises from the report's proposal CORA consolidate communications and networks of the General administration of the state as common infrastructure and services that can be offered with more guarantees and increased efficiency of a centralized mode (CORA measure It is also the first of the services declared as shared by the commission of TIC Strategy in September 2015.

    The ultimate goal is to have a corporate network Only, common and to give service to all units of the AGE maintaining or improving capillarity of the network and improving the quality of service.

    Due to the complexity of unifying all networks and existing contracts chose established from the outset the change of model to a corporate network unique and common addressing the entire field of ministries and agencies in stages. The first phase, already executed, corresponds to the file 05/14 Centralized procurement Board. It involves to varying degrees all ministries except for the Defence ministry, entered production on 11 September 2015 and ended on 28 February 2020. The second phase began on 1 March 2020, taking into its object to other entities of the General administration of the state and its agencies dependent, together with entities involved in the first phase.

    The network object of phase 1 was by 64 entities dependent on 12 ministries and gave service to more than 3,400 headquarters of the AGE in the national territory and 500 headquarters located abroad in 200 different cities of 125 countries, with nearly 125,000 internal users and services via the internet with over 2.179 million page views per year. The second phase extends to 148 entities and 6986 locations in the same 125 countries.

    The change to a single network has been consolidating infrastructures and services that were previously hired separately. This means that it has covered the entire demand with a network, which forms the telecommunications Shared Service whose technical requirements and service are at least the previous networks, with a much lower cost of service and management. As an example we can mention that international headquarters can make their internal voice calls to the AGE without cost to the same, cursándolas through the network of data.

    The new model of network is currently being run by staff of the SGAD in permanent contact with the units ls TIC different entities involved in both the definition of the scope of the service and managing incidents and requests.


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