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AEVAL - evaluation and Quality

NOTE: The state agency for Evaluation of public policies and Quality of services (AEVAL), was dissolved at the end of july 2017, but the documents for its historical value.

Reports of the AEVAL on people ’ s perception of public services in which, inter alia, the perception of citizens with regard to the electronic administration, its satisfaction and preference in the channels of use

  • Report AEVAL 2016

    17 march 2016

    Report of perception of the quality of public services. The stability and improvement in public services

  • Report AEVAL 2015

    29 january 2015

    Informe de Percepción de la Calidad de los Servicios Públicos. Calidad y sostenibilidad de los servicios públicos

  • Report AEVAL 2014

    03 march 2014

    Quality of public services in times of austerity

  • Report AEVAL 2013

    03 june 2013

    La calidad de los servicios públicos y las actitudes de los ciudadanos hacia las medidas modernizadoras de la Administración Pública (2013)

  • Report AEVAL 2016

    17 march 2016

    Informe de Percepción de la Calidad de los Servicios Públicos. Estabilidad y mejoría en los servicios públicos

  • Report AEVAL 2015

    29 january 2015

    Report of perception of the quality of public services. Quality and sustainability of public services

  • Report AEVAL 2014

    03 march 2014

    Quality of public services in times of austerity

  • Report AEVAL 2013

    03 june 2013

    The quality of public services and attitudes towards modernizing the public administration (2013)

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