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Inclusive E-government: accessibility

The Inclusive E-government is a broad concept that covers all measures to ensure that the benefits of E-government extends to all citizens, regardless of their economic capacity or its level of digital literacy.

The best known of its fields of action is accessibility of the web content although transcends the same with measures such as the use of public purchase as a lever of product development inclusive, the multicanalidad of public services or social collaboration in bridging the digital divide.

Es importante resaltar que los efectos sociales de la e-inclusión en los servicios públicos electrónicos va más allá de hacer accesibles los mismos a aquellos con limitaciones económicas o de conocimiento. Unos servicios públicos más inclusivos son utilizados más por el conjunto de los ciudadanos, que encuentran los mismos más utilizables, convirtiéndose en vector de crecimiento del uso de la Administración Electrónica. Esta circunstancia, ha hecho de la Administración Electrónica Inclusiva una prioridad en el desarrollo de los servicios públicos electrónicos en España, en particular, y Europa, en general, desde la Declaración Ministerial de Manchester (2005).


According to article 2. Definitions of the Royal Legislative Decree 1 / 2013, 29 November, which approves the consolidated text of the General law rights of persons with disabilities and their social inclusion:

“ k) universal accessibility: the condition must comply settings, processes, goods, products and services, as well as the objects or instruments, tools and devices, to be understandable, usable and practicable by all persons in safety and comfort and most autonomous and natural as possible. Presupposes the strategy of ‘ universal design or layout for all persons ’, and is without prejudice to reasonable accommodation to be taken ”

Specifically, within the PAe going to treat accessibility in information technologies and communication with a special emphasis on the websites accessible from the approach of public administrations.

"says that a page or website is accessible when is designed and built for its contents and services are available to anyone, regardless of their capabilities visual, auditory, cognitive or motor and regardless of technology."

General access point
General access point