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Inclusive E-government: accessibility

The Inclusive E-government is a broad notion and covers all measures to ensure that the benefits of E-government extend to all citizens, regardless of their economic capacities or level of literacy.

The best known of their areas of operation is the accessibility of web content although transcends the same with measures such as the use of public procurement as a lever for the development of inclusive products, multicanalidad of public services or the social partnership in bridging the digital divide.

It is important to note that the social effects of e-inclusión in electronic public services goes beyond making the same to those with economic constraints or knowledge. Some public services more inclusive are used more for all citizens, who find them more usable, becoming vector growth in the use of the E-government. This has made the E-government Inclusive a priority in the development of electronic public services in Spain, in particular, and Europe, in general, since the Ministerial declaration of Manchester (2005).


According to article 2. Definitions of the royal Legislative Decree 1/2013, of 29 november, which approves the consolidated text of the General law on rights of persons with disabilities and their social inclusion:

“ (k) universal Accessibility: the status of the environments, processes, property, goods and services, as well as the objects or instruments, tools and devices, to be understandable, usable and practicable for all persons in safety and comfort and a more autonomous and natural as possible. Presupposes the strategy of “ universal design or design for all people ", without prejudice to the reasonable accommodation should be taken. ”

Specifically, within the PAe we are going to deal with accessibility in information and communications technology making a special emphasis on the accessibility of web sites from the perspective of public administrations.

"says that a page or web site is accessible when it is designed and constructed so that its content and services available to everyone regardless of their capacities visual, hearing, cognitive or driving and regardless of the technology used".

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