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Guide to Electronic Headquarters

This guide is twofold, on the one hand, propose a set of recommendations for electronic headquarters are as uniform as possible in terms of operation to facilitate their use by citizens, and on the other hand, facilitate the work from a technical point of view and regulatory framework of the responsible for the implementation of the headquarters of the General state administration and public bodies linked or dependants.

The Working group on Electronic Headquarters this document february 2010 .

Realizing the right of citizens to communicate with the administration through electronic means are created Electronic headquarters (law 11/2007 of Electronic Access of citizens to public services and Royal Decree 1671/2009 of partial development of the act).

Electronic headquarters provided the citizen access to electronic services at the administration, i guarantee a uniform minimum services, a uniform format and identification under ‘ ’.

In the electronic headquarters set out clearly the terms of the relationship through electronic means with the citizens: identification, authentication, accessibility, availability, integrity, accuracy, updating of information, content, legal protection and responsibility among others.

In short, when entering a electronic the citizen:

  • Have confidence and security by using their electronic services.
  • May arrangements x 24 hours 365 days from any site.

At the headquarters are guaranteed the principles enshrined in the law: the right to protection of personal data; non-discrimination for people who do not use electronic means; accessibility; technological neutrality, simplification, transparency and openness of the administrative proceedings, among others.

The Guide focuses on all matters relating to Headquarters (Titles II and III) of RD 1671/2009, of 6 november, which develops partially law 11/2007 of 22 june, electronic access of citizens to public services (Opens in new window) .

NOTE: This guide was conducted in 2010, before the entry into force of the laws 39 and 40/2015 therefore, some criteria may not be directly applicable.