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Guide to Electronic Headquarters

El objetivo de esta Guía es doble, por una parte, proponer una serie de recomendaciones para que las sedes electrónicas sean lo más homogéneas posible en cuanto a funcionamiento para facilitar su utilización por parte de los ciudadanos, y por otra parte, facilitar la labor desde el punto de vista técnico y normativo de los responsables de la implantación de las Sedes electrónicas de la Administración General del Estado y los organismos públicos vinculados o dependientes de ésta.

The Working group on Electronic Headquarters this document february 2010 .

Realizing the right of citizens to communicate with the administration through electronic means are created Electronic headquarters (law 11/2007 of Electronic Access of citizens to public services and Royal Decree 1671/2009 of partial development of the act).

Electronic headquarters provided the citizen access to electronic services at the administration, i guarantee a uniform minimum services, a uniform format and identification under ‘ ’.

In the electronic headquarters set out clearly the terms of the relationship through electronic means with the citizens: identification, authentication, accessibility, availability, integrity, accuracy, updating of information, content, legal protection and responsibility among others.

In short, when entering a electronic the citizen:

  • Have confidence and security by using their electronic services.
  • May arrangements x 24 hours 365 days from any site.

At the headquarters are guaranteed the principles enshrined in the law: the right to protection of personal data; non-discrimination for people who do not use electronic means; accessibility; technological neutrality, simplification, transparency and openness of the administrative proceedings, among others.

The Guide focuses on all matters relating to Headquarters (Titles II and III) of RD 1671/2009, of 6 november, which develops partially law 11/2007 of 22 june, electronic access of citizens to public services (Opens in new window) .

NOTE: This guide was conducted in 2010, before the entry into force of the laws 39 and 40/2015 therefore, some criteria may not be directly applicable.

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