To realize the right of citizens to communicate with the administration by electronic means creating Electronic headquarters (Law 11/2007 electronic access of citizens to public services and Royal Decree 1671/09 partial development of this law).
Electronic headquarters facilitate the citizen access to electronic services for the administration, guarantee minimum services uniforms, an aspect homogeneous and an identification under the domination ‘ gob.es ’.
Electronic headquarters are clearly the terms of the relationship electronically with citizens: identification, authentication, accessibility, availability, completeness, accuracy, update, minimum content, legal protection and responsibility among others.
In short, when entering a citizen electronic site:
- Take confidence and security when using their electronic services.
- You will be able to procedures x 24 hours 365 days from any site.
At the headquarters guarantees the principles enshrined in law: the right to the protection of personal data; non-discrimination for citizens who do not use the electronic media; accessibility; technological neutrality, simplification, transparency and openness of administrative proceedings, among others.
The Guide focuses on everything about Locations (II Titles and (III) of
"1671/2009, 6 November, that develops partially law 11/2007, of 22 June, electronic access of citizens to public services
.
Electronic Headquarters guide (2010) (PDF - 872 KBPS)
