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Spain has reached a leading position in the development of E-government . The 2010 outcome of the biennial report of the united Nations has seen our country among the first 10 posts world ranking (Opens in new window) , reflecting the high capacity to provide electronic services to citizens on the part of our public administrations. Spain has become a success story of E-government.

This has been a constant effort over the past five years . Under the legal framework Law 11/2007 (Opens in new window) and with the national strategy for the promotion of the development of the information society ( Plan Avanza (Opens in new window) ), our administration has greatly improved the ability to serve the citizens with the full incorporation of the electronic media to their daily business. The citizens are particularly aware of the efforts and may exercise fully their right to interact electronically with the General state administration, where more than 90 per cent over 2000 possible procedures have an online version, which allows from households and companies without displacement 98% of all transactions that are demanded of state administration. The key to achieve this accomplishment was the “ Plan of action of the access of citizens to public services (Opens in new window) ”, which has been the axis of E-government strategy in this period.

The years 2011 and 2015 are presented as the time the E-government must prove its role in public value creation . The Information technologies must be the engine of the transformation of the public authorities to allow these deal with the vertiginous processes of change that we face, with a strengthening of relations with society. Electronic services must be the door open franqueé that access to a meeting place, where Administration, citizens and companies build together the best and most Optimal solutions to the social, economic and environmental standards, enabling the development of a smart, sustainable and integrated (Opens in new window) The strategy of the development of E-government in our country in the next five years will be marked by three key documents: Malmö Ministerial declaration (Opens in new window) , Digital Agenda for europe (Opens in new window) , The Plan of action of European E-government 2011-2015 (Opens in new window) . These documents, together with the overall strategy of The information society Government ( Plan Avanza 2 (Opens in new window) ) marked by the special conditions socio-económicas of our country, will be the road map for the construction of the E-government in the coming years. The E-government facilitate achieve new goals: A more sustainable Civil Service for a more productive and participative.

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