Stability and improvement in public services (2016)
01 january 2016
Carried out: Agencia Estatal de Evaluation of public policies and quality of services (AEVAL) .- Edits: ministry of finance and Public Administrations, AEVAL. Collection "" Reports; january 2016: 632-16-003-0 NIPO.
: Like other years, it was also discussed in detail the views and habits of citizens in relation to public services administrative in nature and with the electronic administration. Finally, on this occasion the perception of citizens on the implementation of act 19/2013, of 9 december, of transparency, access to public information and good governance.
Quality and sustainability of public services (2015)
01 january 2015
Published in january 2015.- 632-15-001-5 NIPO:
: Another issue underlined in the report is that the administrative services, as a therapist, remain to be welcomed by the citizens. The channel person is still the preferred, the increase in the use of electronic administration. In Addition, in 2014, it breaks the trend towards stabilization in the use of e-administración.
Quality of public services in times of austerity (2014)
01 march 2014
Published in march 2014.- 632-14-003-1 NIPO:
Quality of services and public attitudes towards modernizing the public administration (2013)
01 june 2013
Published in june 2013.- 632-13-010-2 NIPO:
In this document reviews the evolution to the year 2012 the satisfaction of the spanish on various policies and public services and their opinion on the public expenditure in the same. In Addition, in the second part of this work, with particular attention to the views and habits of citizens in relation to public services of an administrative nature, and in particular electronic administration.
The importance of public services in the well-being of citizens (2012)
01 may 2013
Published in may 2013.- 6632-13-008-4 NIPO:
The present report is based on information obtained from study quality of public services, conducted by AEVAL in collaboration with the CIS and whose field work was carried out in the year 2011. This report continues the series launched in 2009 by the Observatory of the quality of public services AEVAL.
Public Administration in the opinion of the citizens (2011)
01 june 2011
Published in june 2011.- 851-11-013-X NIPO:
Public Agenda and satisfaction with public services in the Autonomous State (2010)
01 april 2011
Published [april 2011], 851-11-005-9 NIPO:
Report on the societal perception of public services in Spain (1985-2008)
01 december 2009
Published in december 2009.-: 012-09-016-4 NIPO.
In a democratic state services are of and for citizenship. The requirement of effectiveness, efficiency and equity in the provision of public services should be added the legitimacy of exercise. For this reason some years ago used opinion surveys to assess the impact of public policies, to be an activity not only desirable, but there is a need to boost from the public organizations.
Citizens' perception of the functioning of public services (2006)
01 july 2007
An assessment of the outcome of the joint survey C.I.S. and the agency for Assessment and Quality. Published [july 2007] .- NIPO: 331-07-018-6 (Roles 5/2017)