According to the vision contained in the Plan: “ En 2020, las administraciones públicas y las instituciones públicas de la Unión Europea deben ser abiertas, eficaces e integradoras, proporcionando servicios públicos digitales a todos los ciudadanos y empresas de la UE que sean personalizados, transfronterizos, servicios fáciles de usar, y de extremo a extremo. Se usan enfoques innovadores para diseñar y ofrecer mejores servicios adecuados a las necesidades y demandas de los ciudadanos y las empresas. Las administraciones públicas utilizan las oportunidades que ofrece el nuevo entorno digital para facilitar su interacción con las partes interesadas y entre ellas. ”
The initiatives undertaken under the Plan adhere to the following 7 principles:
- Default Digital: public administrations offer digital services (including the legible information in an automated manner) as preferred option (while maintaining other channels for those who are disconnected either by choice or by necessity). In Addition, public services should be provided through a single point of contact or a single window and through different channels.
- Beginning of only once: will ensure that citizens and businesses provide the same information only once to public administrations. The government offices take action to reuse of internal these data, as permitted and with due respect the rules of data protection, in order to avoid falling additional burdens on citizens and businesses.
- Inclusion and accessibility: public administrations designed digital public services are inclusive of default and adapted to the different needs, such as the elderly and people with disabilities.
- Openness and transparency: public administrations share information and data and allow citizens and businesses can have control of access and correction of their own data; will allow users to control the administrative processes that involve; undertake and open to interested parties (such as companies, researchers and non-profit organizations) in the design and delivery of services.
- Default border: public administrations deployed digital public services available relevant across borders and prevent further fragmentation, thus facilitating mobility within the Single Market.
- Interoperability default: public services are designed to operate without problems in the internal market and the organizational silos, based on the free movement of data and digital services in the European Union.
- Confidence and security: all initiatives will go beyond the simple fulfilment of legal framework on personal data protection and privacy and security thee, through the integration of these elements in the design phase. These are important preconditions for increasing confidence and assimilation of digital services.
It is, moreover, that the election by public administrations of systems and technologies, distributed or centralized, will be according to their needs, but fully respecting the requirements of interoperability agreed.
The Plan, within the strategic framework established by the strategy for a Digital market for Europa, establishes three main priorities for action and notes 20 actions to be taken by the European commission to accelerate the implementation of existing legislation and digital public services connected.