According to the vision contained in the Plan: “ By 2020, public administrations and public institutions of the European Union must be open, effective and inclusive, providing digital public services to all citizens and businesses in the HAT that are customized, cross-border, services easy to use, and from edge to edge. Using innovative approaches to design and offer better services suited to the needs and demands of citizens and businesses. Public administrations use the opportunities offered by the new digital environment to facilitate their interaction with stakeholders and between them. ”
The initiatives undertaken under the Plan adhere to the following 7 principles:
- Default Digital: public administrations offer digital services (including the legible information in an automated manner) as preferred option (while maintaining other channels for those who are disconnected either by choice or by necessity). In Addition, public services should be provided through a single point of contact or a single window and through different channels.
- Beginning of only once: will ensure that citizens and businesses provide the same information only once to public administrations. The government offices take action to reuse of internal these data, as permitted and with due respect the rules of data protection, in order to avoid falling additional burdens on citizens and businesses.
- Inclusion and accessibility: public administrations designed digital public services are inclusive of default and adapted to the different needs, such as the elderly and people with disabilities.
- Openness and transparency: las administraciones públicas compartirán información y datos y permitir que los ciudadanos y las empresas puedan tener control de acceso y rectificación de sus propios datos; permitirán a los usuarios controlar los procesos administrativos que los involucran; se comprometerán y abrirán a las partes interesadas (tales como empresas, investigadores y organizaciones sin ánimo de lucro) en el diseño y la prestación de servicios.
- Default border: public administrations deployed digital public services available relevant across borders and prevent further fragmentation, thus facilitating mobility within the Single Market.
- Interoperability default: los servicios públicos se diseñarán para funcionar sin problemas en el Mercado Interior y través de los silos organizacionales, basándose en la libre circulación de datos y de servicios digitales en la Unión Europea.
- Confidence and security: all initiatives will go beyond the simple fulfilment of legal framework on personal data protection and privacy and security thee, through the integration of these elements in the design phase. These are important preconditions for increasing confidence and assimilation of digital services.
It is, moreover, that the election by public administrations of systems and technologies, distributed or centralized, will be according to their needs, but fully respecting the requirements of interoperability agreed.
The Plan, within the strategic framework established by the strategy for a Digital market for Europa, establishes three main priorities for action and notes 20 actions to be taken by the European commission to accelerate the implementation of existing legislation and digital public services connected.