According to the vision contained in the Plan: “ By 2020, administrations and institutions of the european union should be open, effective and inclusive societies, providing digital public services to all eu citizens and companies that are customized, cross-border, user-friendly services, and from edge to edge. Used innovative approaches to design and provide better services to the needs and demands of citizens and businesses. The public authorities use the opportunities offered by the new digital environment to facilitate their interaction with stakeholders and between them. ”
Efforts under The Plan shall conform to the following seven principles:
- By default: public administrations will offer digital services (including information readable in an automated way) as the preferred option (while maintaining other channels for those who are disconnected either by choice or necessity). In Addition, public services are required to pay through a single point of contact or a one-stop shop and through different channels.
- Principle of only once: are we to ensure that citizens and businesses provide the same information only once the public administrations. Offices of the administration take measures to re-use of these data, in accordance with what is permitted and with due respect for data protection standards, in order to prevent their relapse additional burdens on citizens and businesses.
- Inclusion and accessibility: public administrations designed digital public services that are inclusive of default and tailored to different needs, such as the elderly and persons with disabilities.
- Openness and transparency: public administrations will share information and data and let the citizens and businesses to have control of access and correction of its own data; will allow users to control administrative processes affecting them; undertake and open to interested parties (such as companies, researchers and non-profit organizations) in the design and delivery of services.
- Cross-border by default: public administrations to deploy public services available to relevant digital across borders and prevent further fragmentation, thereby facilitating mobility within the Único Market.
- Interoperability default: public services are designed to work smoothly in the internal market and through the organizational silos, based on the free movement of data and digital services in the european Union.
- Confidence and security: all initiatives iran beyond the simple fulfilment of the legal framework on the protection of personal data and privacy and security, through the integration of these elements in the design phase. These are important preconditions for more confidence and assimilation of digital services.
As noted, moreover, that the election by the public administrations of systems and technologies, distributed or will be centralized, according to their needs, while respecting fully the requirements of interoperability.
The Plan, within the strategic framework established by the strategy for a Digital market for europe, sets out three priorities for action and identifies 20 actions to be taken by the european commission to accelerate the implementation of existing legislation and public services related digital.