TITLE: Information and Communication Technologies in the State Administration. REINA report 2016.

Executive summary

Coordination and content development: Directorate for Information Technologies and Communications

Dirección de Tecnologías de la Información y las Comunicaciones (DTIC)

September, 2016

Available online at Portal de Administración Electrónica (PAe):

http://administracionelectronica.gob.es/

Published:

© Ministry of Finance and Public Administration

Technical Secretariat-General

Information, Documentation and Publications Unit

Publications Centre

Edita:

© Ministerio de Hacienda y Administraciones Públicas

Secretaría General Técnica

Subdirección General de Información,

Documentación y Publicaciones

Centro de Publicaciones

Publisher´s series: administración electrónica

NIPO: 630-16-383-5

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CONTENTS

INTRODUCTION

ICT EXPENDITURE

IT EQUIPMENT

SOFTWARE

ICT STAFF

NETWORKS IN THE PUBLIC ADMINISTRATION

INTRODUCTION

Royal Decree 806/2014, of 26 September, introduced amendments and established the ICT Strategy Committee. Among the Committee’s functions is ‘acting as an Observatory of E-Government and Digital Transformation. In order to perform this task, the ICT Strategy Committee collects ‘information on the technology, human, economic and procurement resources in information technologies’ and publishes regular reports on the results of its surveys on the E-Government Portal (PAe, after name in Spanish).

In compliance with this, we are introducing a new REINA Report, analysing the most representative indicators of the situation and use of information and communication technologies and systems in State Administration as at 1 January 2016.

The report covers the following:

Central, territorial and foreign organisations in the General Administration.

Self-governing bodies reporting to ministry departments.

Social Security common services and management agencies.

State agencies.

State-owned corporations and other public bodies: Administrator of Railway Infrastructures (ADIF), Spanish Airports and Air Navigation (AENA), Spanish Data Protection Agency, National Tax Agency, Centre for Industrial and Technology Development (CDTI), National Stock Exchange Commission (CNMV), Nuclear Security Council, Insurance Compensation Consortium, Spanish Mint, Instituto Cervantes, El Prado Museum, Reina Sofía Museum, National Ports and Port Authority, State-owned Industrial Ownership Corporation (SEPI).

The information about Social Security common services and management agencies, State agencies, state-owned business organisations and other bodies is grouped under the ministry these agencies and organisations report or are related to, according to the organisational structure in force as at 1 January 2016.

The information about Security Forces and law enforcement bodies, Armed Forces and the Judiciary is grouped under Home Affairs, Defence and Justice, respectively.

ICT EXPENDITURE

In 2015, ICT expenditure in the General Administration amounted to €1,453 million, 2.25% higher than 2014. The telecommunications budget went up by 1.06% over 2014, with a total share of about 22%. As to the IT expenditure, it rose by 2.39%. Almost 62% expenditure corresponded to three ministries: the Ministry of Home Affairs, the Ministry of Employment and Social Security, and the Ministry of Finance and Public Administration.

Reviewing the expenditure structure broken down by departments, telecommunications accounted for a high share of the total in the Ministries of Home Affairs, and Employment and Social Security – 54% and 9%, respectively.

The indicator reflecting the ICT expenditure share in the total budget (chapters 1, 2, 6) was 3.72%, 0.09% more than in 2014.

The distribution of ICT expenditure by procurement methods was similar to the one reported the previous year, with a lower global share for procurement through negotiated procedures (from 28% to 17%) and a higher global share for open procedures (from 31% to 43%).

IT expenditure was higher, but the distribution changed, with same allocation for hardware (15% ) ,higher shares for IT services (43% vis-à-vis 46%) and slower shares for Staff (from 28% to 27%).

Out of the whole IT expenditure (€1,133 million), 46% corresponded to IT services (application development and maintenance, hardware and software maintenance, consulting services, operation, training, and so on).

Expenditure on staff accounted for 28% of the total budget. Hardware costs rose to 15%, including investments and equipment rental, even when the latter does not amount to much in the General Administration.

Software costs (procurement of systems and application packages, without custom developments) decreased to 11% of total expenditure.

Broken down by ministries/departments, Finance and Public Administration, and Home Affairs had the largest shares in hardware (44% and 37%, respectively), while the software share for both was 64%. Likewise, the Ministry of Employment and Social Security accounted for 29% of the expenditure in IT services. Finally, Finance and Public Administration, and Home Affairs were the ministries with the largest shares in ICT staff (27% and 22%, respectively).

Hewlett-Packard continued to be the leading hardware supplier, with 21% share, while IBM kept its place as the main software supplier (42%) and Indra retained its position as the most important supplier of IT services (10%) in a highly fragmented market.

With a 42% share, IBM continued to be the main software supplier. No other supplier went beyond 10%.

The total hardware investment totalled almost €164 million, 3% more than in the previous year (€159 million). 61% of the total budget went to the procurement of devices, 19.5% was channelled into personal computers and 19.5% was used to buy multi-user systems.

Information management systems accounted for 14% of the total investment in software, while 11% went to horizontal applications.

The total expenditure in IT services in 2015 amounted to €518 million, 8.8% more than in 2014.

Regarding telecommunication services, the total expenditure was €319 million (+0.9%).

The largest supplier of telecommunication services was Grupo Telefónica, whose share, 85%, was 3% higher than in 2014. It was followed by BT España and other operators, whose share was 10%. The rest of the suppliers had shares of less than 1%.

IT expenditure

01/01/2016

Ministry

IT Expenditure

Telecommunication
expenses

Total

Hardware

Software

IT services

Staff

Others

Telecommunication
services

€

%V.

Agriculture, Food and Environment

7.318

3.424

33.733

6.503

1.334

7.800

60.112

4%

Foreign Affairs and Cooperation

2.275

2.854

12.285

2.228

522

12.888

33.051

2%

Defence

13.859

2.432

25.204

55.283

1.245

25.166

123.189

8%

Economy and Competitiveness

14.885

9.496

30.603

18.734

1.650

6.112

81.479

6%

Education, Culture and Sports

3.332

1.323

14.967

5.972

589

1.841

28.023

2%

Employment and Social Security

19.028

38.301

150.612

47.165

6.238

28.265

289.610

20%

Development

10.709

8.685

29.089

6.507

1.454

19.306

75.751

5%

Finance and Public Administration

43.622

38.018

90.540

81.265

5.165

25.008

283.619

20%

Industry, Energy and Tourism

2.047

2.598

18.471

4.907

694

4.306

33.023

2%

Home Affairs

36.423

8.518

35.351

65.605

2.409

172.901

321.205

22%

Justice

6.819

1.221

53.320

2.159

1.841

10.881

76.241

5%

Presidency

720

1.414

3.192

5.149

160

1.735

12.370

1%

Health, Social Services and Equality

6.333

1.408

21.434

1.874

875

3.370

35.294

2%

Total

167.369

119.690

518.802

303.350

24.176

319.579

1.452.966

100%

%V: Vertical percentage

IT EQUIPMENT

As at 1 January 2016, the total number of equipments installed in the General Administration was 541,400, with an average age of 5.7 years.

IT equipment

01/01/2016

Number (systems)

Age (years)

Mainframes

44

6.7

Servers

24,871

6.7

Personal computers

516.485

5.6

Total

541.400

5.7

As in 2014, the Ministry of Defence had the highest number: 24% of the total IT equipment installed in the General Administration. It was followed by the Ministry of Home Affairs, the Ministry of Finance and Public Administration and the Ministry of Employment and Social Security.

In terms of type of systems, almost 50% large systems were to be found in the Ministry of Employment and Social Security and the Ministry of Home Affairs. 23% servers were in the Ministry of Employment and Social Security, whereas 24% personal computers belonged to the Ministry of Defence.

The table below shows the distribution of personal computers by type. The global number of personal computers increased by 1.75%. 85% were desktop computers, while 12% were laptops and 3.3%, mobile devices.

Almost 28% laptops were in the Ministry of Finance, while the distribution of desktop computers was 24%. 22% mobile devices were in the Ministry of Home Affairs.

Equipment by ministries

01/01/2016

Ministry

Mainframes

Servers

Personal Computers

Total

Number

% V.

Number

% V.

Number

% V.

Number

% V.

Defence

5

11%

3.371

14%

124.078

24%

127.454

24%

Home Affairs

12

27%

1.639

7%

86.190

17%

87.841

16%

Finance and Public Administration

3

7%

3.090

12%

73.850

14%

76.943

14%

Employment and Social Security

10

23%

5.905

24%

59.792

12%

65.707

12%

Economy and Competitiviness

3

7%

3.669

15%

53.766

10%

57.438

11%

Development

7

16%

2.167

9%

29.819

6%

31.993

6%

Justice

934

4%

21.079

4%

22.013

4%

Foreign Affairs and Cooperation

940

4%

16.579

3%

17.519

3%

Agriculture, food and Environment

4

9%

796

3%

16.377

3%

17.177

3%

Education, Culture and Sports

891

4%

11.626

2%

12.517

2%

Industry, Energy and Tourism

615

2%

11.804

2%

12.419

2%

Health, Social services and Equality

637

3%

8.435

2%

9.072

2%

Presidency

217

1%

3.090

1%

3.307

1%

Total

44

100%

24.871

100%

516.485

100%

541.400

100%

%V: Vertical percentage

SOFTWARE

Analysis of the operating systems installed in 2015, broken down by IT equipment segments.

33% new mainframes ran on UNIX; another 33% have Linux as their operating system.

42% servers installed in 2015 had Windows Server , vis-à-vis 24% in 2014. 22% servers ran on Linux.

Finally, almost 91% personal computers installed in 2015 had Windows as their operating system, the most common versions being Windows 7 (77%) and Windows 8.

ICT STAFF

The global number of employees doing ICT-related tasks in the General Administration was 10,751, 96% of them were career civil servants, while the remaining 4% were non-civil-service workers.

23% worked in the Ministry of Finance and Public Administration, 26%, in the Ministry of Home Affairs, followed by the Ministry of Defence (20%). The staff share for each of the other ministries was less than 16%.

Almost 75% non-civil-service employees worked in the Ministries of Finance and Public Administration, Defence, Employment and Social Security, and Economy and Competitiveness.

Analysing staff structure by ministries/departments, career civil servants accounted for significant shares in most of them. Only in the Ministry of Foreign Affairs was the share of non-civil-service workers as high as 24%.

ICT/total staff ratio

01/01/2016

Ministry

ICT Staff

Total Staff

ICT /Total Staff Ratio

Finance and Public Administation

2.512

45.778

5,49%

Industry, Energy and Tourism

147

2.960

4,97%

Presidency

158

3.212

4,92%

Employment and Social Security

1.546

41.763

3,70%

Economy and Competitiviness

665

22.759

2,92%

Agriculture, Food and Environment

225

9.832

2,29%

Home Affairs

2.764

176.431

1,57%

Defence

2.124

140.863

1,51%

Education, Culture and Sports

187

13.789

1,36%

Foreign Affairs and Cooperation

79

7.007

1,13%

Health, Social Services and Equality

60

6.656

0,90%

Development

220

28.444

0,77%

Justice

64

26.605

0,24%

Total

10.751

526.099

2,04%

(1) Staff not working with general network not included.

(2) Staff numbers are from 01/07/2015. At the time of writing this report, the Public Administration Staff Statistics Newsletter as at 01/01/2016 had not been published. The figures published in the Newsletter appear in this report without the numbers corresponding to state-owned business organisations and other bodies.

NETWORKS IN THE PUBLIC ADMINISTRATION

As at 1 January 2016, there were 98 computers every 100 public servants on average in the General Administration as a whole, a ratio higher than that of the past two years.

In In the case of administrative workers (excluding security forces, teachers and health professionals), the number rose to 201 computers every 100 public servants.

84% computers were connected to the Intranet, 2% less than in 2014. As to PCs connected to the Internet, their number also fell slightly to 80% (-3%).

The number of computers with Internet access every 100 public servants was 79. If only administrative workers are taken into account (excluding security forces, teachers and health professionals), the ratio was much higher: 161.

As to computers with access to the Intranet, the ratio was 82/100 or +1% as compared to the past report, in line with the trend seen in the past years. Taking into account administrative workers only (excluding security forces, teachers and health professionals), this ratio rose to 169.

The The total number of public servants who had an e-signature was 322,560, i.e. 61% of all workers and -16% vis-à-vis 2014.

48% of public servants with an e-signature worked in the Ministry of Home Affairs, where this technology was quite widespread among police and civil guard forces.