accesskey _ mod _ content

AEVAL

The Agencia Estatal de evaluation of public policies and quality of services (AEVAL) it was created on 1 january 2007 with the objective of promoting the culture of evaluation and quality of services.

Reports of perception of the quality of public services

They are – annual periodicity often – quality public services. Examines in detail the views and habits of citizens in relation to public services administrative in nature and with the electronic administration.

Stability and improvement in public services (2016)

01 january 2016

Carried out: Agencia Estatal de Evaluation of public policies and quality of services (AEVAL) .- Edits: ministry of finance and Public Administrations, AEVAL. Collection "" Reports; january 2016: 632-16-003-0 NIPO.

  • NOTE : Like other years, it was also discussed in detail the views and habits of citizens in relation to public services administrative in nature and with the electronic administration. Finally, on this occasion the perception of citizens on the implementation of act 19/2013, of 9 december, of transparency, access to public information and good governance.

  • Citizen
  • Open government
  • Electronic services

Quality and sustainability of public services (2015)

01 january 2015

Published in january 2015.- 632-15-001-5 NIPO:

  • NOTE : Another issue underlined in the report is that the administrative services, as a therapist, remain to be welcomed by the citizens. The channel person is still the preferred, the increase in the use of electronic administration. In Addition, in 2014, it breaks the trend towards stabilization in the use of e-administración.

  • Citizen
  • Open government
  • Electronic services

Quality of services and public attitudes towards modernizing the public administration (2013)

01 june 2013

Published in june 2013.- 632-13-010-2 NIPO:

  • NOTE: In this document reviews the evolution to the year 2012 the satisfaction of the spanish on various policies and public services and their opinion on the public expenditure in the same. In Addition, in the second part of this work, with particular attention to the views and habits of citizens in relation to public services of an administrative nature, and in particular electronic administration.

The importance of public services in the well-being of citizens (2012)

01 may 2013

Published in may 2013.- 6632-13-008-4 NIPO:

  • NOTE: The present report is based on information obtained from study quality of public services, conducted by AEVAL in collaboration with the CIS and whose field work was carried out in the year 2011. This report continues the series launched in 2009 by the Observatory of the quality of public services AEVAL.

Report on the societal perception of public services in Spain (1985-2008)

01 december 2009

Published in december 2009.-: 012-09-016-4 NIPO.

  • NOTE: In a democratic state services are of and for citizenship. The requirement of effectiveness, efficiency and equity in the provision of public services should be added the legitimacy of exercise. For this reason some years ago used opinion surveys to assess the impact of public policies, to be an activity not only desirable, but there is a need to boost from the public organizations.

Citizens' perception of the functioning of public services (2006)

01 july 2007

An assessment of the outcome of the joint survey C.I.S. and the agency for Assessment and Quality. Published [july 2007] .- NIPO: 331-07-018-6 (Roles 5/2017)

  • NOTE: this is the first in the reports of this series of reports of perception of the quality of public services.

Roles and quality of evaluation

Selected publications in this instalment: Evaluation roles (Opens in new window)

International Manual of the Standard cost model: a translation of the International Standard Cost Model (2007)

01 april 2007

Evaluation AEVAL-Abril-2007 department. - 1 PDF 81 p. (Papers, no. 6. Series Papers 6/2007) .- 331-07-018-6 NIPO:

  • NOTE : The translation of this manual has been made under the leadership of the department of AEVAL Assessment, with the authorization of the international network of the methodology of Standard Costs. The original in english of this manual was published in august 2004, is available on the website of the international network (www.administrataive-burdens.com)

Links Links