The The council of government of aragón has given its approval to the Pattern of E-government 2018-2020 aragon , carried out by the department of innovation, research and University through the directorate of E-government and information society. The new document is a change in approach in placing people at the heart of the activity. The text is adapted to new rules and to reflect technological developments of recent years with the arrival of mobile devices, Big Data and artificial intelligence.
The objective of the Plan of E-government is to improve the digital interaction between citizens and the administration of the government of Aragón. It is efficient and Swift completely digital, create a close relationship to the citizen adapted to the use of new technologies and modernize the internal functioning of the administration.
It focuses on a user-centered design approach and a language; to enable the interaction with any type of device, with distinction with mobile terminals, in a more simple and quick; optimize the efforts, which can reuse documentation already submitted; and the processing, to anticipate prescriptive to user needs.
The ideas are services that the administration provided to users (citizens, enterprises or public employees), actions, internal management, infrastructure needs, and provision of tools that permit the taking of decisions based on data collection and management. This includes the establishment of the reporting tool online, unification of the folder of the citizen, introduction of a tool of assistance to the incorporation of functionalities, cognitive and Big-Standing support and for mobile applications.
To carry out this “ modernization ” of the administrative relationship between government and The User will be an investment of nearly eur 13 million, divided into three multiannual. This year has set 4 ´ 4 million euros. The plan is self-financing and operational program. The ERDF 2014-2020 E-government Plan of the government of Aragón was first stage between 2009 and 2011, a second 2015-2017, and now a third focused on a service to the citizen.