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Aplicativo orientado a ofrecer capacidad para la gestión de incidencias y preguntas recogidas a partir de las necesidades planteadas por los ciudadanos en el servicio 060.
Management of services and systems, web sites, electronic headquarters and citizen attention
Functional Área:
Government and Public Sector
License:
Not applicable
Interoperability level:
Political
Description
Full Name:
A Step Forward in the Digital Processing
Purpose:
Objective:
Description:
A step forward in the digital transformation project is an evolving environment in our internet through the incorporation of new services and in the environment management, allowing the use of modern techniques that facilitate movement digital
Ayuntamiento de Arnedo
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La puesta en marcha de este proyecto, tan ambicioso, que definimos mas adelante, es conseguir la filosofía del “dato único” mediante ésta se logra transmitir calidad a las actuaciones del Ayuntamiento de Arnedo con independencia del medio de acceso. Para avanzar hacia ese modelo global es importante tener presente la relevancia del dato único: que la información se introduzca una vez en origen y de ahí fluya a todos los niveles de la organización.
Digital transformation: the concepts of “ administration Telematics ”, “ administration Digital ” or “ E-government ” point to the possibility of access to administrative services electronically, 24 hours a day, 7 days a week, in order to obtain data, in addition, it represents the possibility to do paperwork electronically, with the citizens, with businesses and other bodies or Administrations. The value of e-administración, therefore, lies not in a mere transfer services that are currently gives the administration, but it must respond to the optimization and reorganization of public service schemes, so that allow for greater efficiency and effectiveness, as well as promote cultural change that will require the implementation of the information society.
Requirements:
Results:
The results to obtain defined:
Start a set of proceedings
Payment
Perform simulations and autoliquidaciones via the Internet
Digitally sign forms and documents.
Validate documents obtained in digital on-line
The improvement in the management of complaints and suggestions and in the management of public subsidies is another great results we hope to get this project.
Progress
Paperless administration
and the digital file. One of the most important aspects to take into account when designing a project of paperless office, is that you must not think that simply being introduced a technology, but in reality, what is being introduced is a functional and organizational model. It Is from this point of view and not from others that must be approached the project to ensure its viability and success.
The Final result is to organize
the service of citizen attention
to take care of our citizens properly. We bring many new services and the organization needed to be properly prepared to ensure the attention of the citizens' petitions sent in from the channels that we put at your disposal.
Advantages:
The strategy we are proposing in the project involves:
View results from the first time.
Public pressure to use as a catalyst for the process of internal transformation.
Continuous learning, with the possibility to redress in the way.
Promote change management, in a long process and that requires the participation and conviction of all individuals of the organization, and keep their motivation.
Dispose of assets of rapid capitalisation, key differentiating as towards the establishment of partnership agreements with third parties.
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