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Online surveys

  • Short Name:
    Online surveys
    Summary:
    Online Surveys is a system of valuation of electronic administration services that can be given in portals and electronic headquarters of ministries and its agencies dependent.
    Target audience:
    Citizen
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    General Secretariat of Digital Administration
    Usage:
    Installable product
    Contact:

    S.G. of care programmes the citizen
    Email: sgpac@seap.minhap.es
    D.G. de Modernización Administrativa, Procedimientos e Impulso de la Administración Electrónica
    Finance ministry and Public administrations.

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical
    Programming language:
    HTML
    Operating system:
    Any

    Description

    The online survey system is a system of valuation of electronic administration services accessible to citizens in portals and electronic headquarters of ministries and its agencies dependent.

    At the end of the use of electronic services provided by the different agencies is presented with the citizen working with the administration replying to a survey of several questions about the quality of service obtained. This survey is anonymous and can be multi – language.

    At management level of surveys, each agency can create its own survey with the common questions defined by DGMAPIAE specific and that the agency determines. Surveys can be configured at both body and level of service, and assign the same survey to all services of the agency or one for each service.

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