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Service for citizenship and virtual classroom

  • Short Name:
    sacpv
    Summary:
    Introduction of a service for citizenship virtual-site and to improve the management of information and services.
    Target audience:
    Citizen, Local Entities
    Agencies Responsible:
    Illes Balears
    Pollença City
    Contact:

    Joe sow mayor, batlia@ajpollenca.net
    Francisca Adrover, secretary, secretaria@ajpollenca.net

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    Local
    Technical Area:
    Sitios web, sedes electrónicas y atención al ciudadano , Soporte a la tramitación electrónica
    Functional Area:
    Government and public Sector, Personal Documents
    License:
    Not implemented
    Interoperability level:
    Technical
    Programming language:
    JSP, ASP, .NET, HTML

    Description

    Full name of the initiative:

    Service for citizenship and virtual classroom

    Purpose:

    Objective:

    • Update the system of registration of entries and exits of documents that has the entity by another Web environment that facilitates registration telematic presencial y, as well as the interoperability with the other components of the management system.
    • Updating the records management system that has the Municipality by another Web environment that facilitates monitoring and control of files, as well as the interoperability with the other components of the management system. Consulting and implementation in the tool installed 15 administrative procedures.
    • Creación de una Oficina de Atención a la Ciudadanía (OAC). Se realizará un estudio de las solicitudes a implantar en la OAC y se desarrollará un entorno Web para la mejora de la gestión de éstas de cara al ciudadano por el personal de la Oficina. Este entorno estará dotado de las funcionalidades necesarias para la gestión y organización del personal interno de la OAC. También se adaptarán apropiadamente instalaciones del Ayuntamiento para llevar a cabo las tareas de Atención al Ciudadano, dotándolas del material e infraestructuras necesarias y se realizará una selección del personal que desempeñará las tareas de Atención al Ciudadano y responsable de OAC.
    • Creation of a system of attention to Virtual citizenship (OVAC). A study was carried out of applications that can be put online. Development of a line identifier graphical environment. Creation of the virtual environment, including applications defined and creating citizen access to information concerning Him before the council and facilitating the interaction with these data.

    Description:

    Atender la creciente demanda de información por parte de los ciudadanos y agilizar los procesos de gestión y participación, se han convertido en una necesidad cada vez más importante para los políticos y gestores.

    The innovation potential of a territory determines their competitiveness. Therefore, it is necessary to promote evolution and technological culture of citizens to participate actively in the process. To achieve this, it is necessary to create a new environment of relationship in which citizenship becomes the centre of administrative processes.

    This new environment passes, inevitably, by the incorporation of information systems capable of managing all internal processes and creating a space to make available to the citizen information and services that they seek, without depending on timetables or displacement and bearing the same validity, technical and legal level, which services performed in person.
    In this context, the ultimate goal that the City of Pollença seeks through the implementation of this project, is the evolution towards a comprehensive model of management, in an administration trasformándolo closer to citizens, increased the capacity of the agency to manage their resources more agility and provide more and better services to citizens.

    Requirements:

    For the exploitation of the tools, the municipality requires:

      • Server located in a IIS DMZ for the final publication of the pages of the Virtual office.
      • IIS server located in the internal network for the publication of the internal tools MOR Presencial
      • Internal server with IIS Framework 2.0 platform that contains the internal management tools and FRANCISCO collection that will serve results to the end pages.
      • Server SQL Server located in the network.
      • Server sending e-mail.
      • Network connectivity SARA for validation through digital certificate

    Participating Agencies:

    L Consorci d ’ Alcudia Local
    www.ticmallorca.net (Opens in new window) .

     

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