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Rediseño y simplificación de procedimientos administrativos y servicios para su adaptación a la Ley 11/2007: 850 servicios on-line para ciudadanos

  • Short Name:
    RedPro
    Summary:
    Having a complete inventory and updated administrative procedures and a connection permanently updated and processing services provided by the community of Madrid, as well as a methodology for their maintenance.
    Target audience:
    REGIONAL GOVERNMENTS
    Agencies Responsible:
    Contact:

    Mario Fidel Rodríguez
    Head of E-government Area/ICM
    Telephone: 915800445
    mario.fidel@madrid.org
     

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    Autonomic
    Technical Area:
    Electronic processing, standardization and regulation, support for the electronic processing
    Functional Area:
    Government and the public Sector
    License:
    Not implemented
    Interoperability level:
    Technical

    Description

    Starting position and origin of the initiative

    Taking the LAECSP as reference, the CM designed a roadmap for achieving “Plan para el Desarrollo del Derecho de los Ciudadanos a Relacionarse Electrónicamente con la CM”. A key element was to undertake a project for the mejora de los procesos internos y simplificación de la tramitación administrativa, asociada al uso de los servicios públicos por los ciudadanos . Began a process has culminated with the provision of citizens and companies, a set of 850 administrative procedures accessible via electronic means .

    Goals

    • Having a complete inventory and updated administrative procedures and a connection permanently updated services and procedures provided by the community of Madrid, as well as a methodology for their maintenance.
    • Redesign, simplifying and standardising the necessary documentation para facilitar la interacción de ciudadanos/empresas con la Administración de la Comunidad de Madrid a través de Internet.
    • Fostering a cultura de cooperación en los diferentes agentes intervinientes en la tramitación de los procedimientos administrativos y servicios públicos provided by the community of Madrid citizens and businesses.

    Main challenges and key aspects for the implementation

    • It is crucial establish methodologies, protocols and standards of documents that serve as a basis a los distintos perfiles para ejecutar las tareas propias de rediseño y construcción de los formularios y simplificación de procedimientos.
    • Had to modify the work protocol and applications and tools associated with the project to deal with the future invitations administrative procedures.
    • The lines of future developments go through the puesta en producción de una nueva plataforma para la gestión de versiones de impresos built in the environment of validation and production, as well as integrate into the process of corporate applicatif a redesign of electronic records management .
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