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PRO@ - Internal Administrative Procedures

  • Short Name:
    PRO@
    Summary:
    Platform developed by the ministry of industry, energy and tourism for the application and processing telematics through the intranet of the department of the main internal administrative procedures through the use of electronic signature.
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Ministry of industry, trade and tourism
    Branch of industry, trade and tourism
    Usage:
    Installable product
    Contact:

    ctt@minetur.es

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Electronic processing, human resources management
    Functional Area:
    Government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical
    Programming language:
    .NET
    Operating system:
    Windows

    Description

    Purpose:

    El impulso de la administración electrónica está llevando a la implantación de la firma electrónica en la tramitación de los procedimientos internos de los organismos públicos.

    The main objectives which has developed this application are:

    • Ofrecer al empleado público un punto único de acceso para la solicitud telemática de trámites internos, conociendo en todo momento el estado de tramitación de los mismos
    • Reduce processing times of these applications, thanks to the use of the electronic signature and automatic them to each of the speakers
    • Facilitar a los centros gestores la recepción de dichas peticiones gracias a su integración automática, si la tramitación finaliza positivamente, en las aplicaciones internas de gestión

    Objective:

    El objetivo del proyecto es ofrecer al organismo público la posibilidad de crear un portal de empleado en el que éste pueda realizar la solicitud y consulta de los principales procedimientos internos.

    The categorization of procedures is configurable depending on the needs of each agency. Available categories in the current deployment of the application are:

    • Library
    • Hiring
    • Conventions
    • Writings
    • Economic Management
    • Greater oficialía
    • Human Resources
    • Medical Service
    • Information technologies

    De entre los más de 100 formularios disponibles, algunos de los más significativos son:

    • Authorization of displacement and liquidation of expenditure in service
    • Breakdown maintenance and incidences
    • Parking accreditations and external staff
    • No material request inventariable consumables and/or computer
    • Social action aid
    • Permissions and licences (holidays, own affairs, marriage, …)
    • Courses of the training plan
    • Medical examinations
    • Attention to users (high user, computer incidences, equipment, …)
    • Telephony (high/low, breakdowns, …)
    • ...

    Description:

     

    BOW is a platform developed by the ministry of industry, energy and tourism for the application and processing telematics through the intranet of the department of the main internal administrative procedures through the use of electronic signature.

    La tramitación telemática que lleva asociado todo procedimiento requiere el uso de un módulo de administración que incorpora funcionalidad para la parametrización y configuración de los formularios de solicitud, los flujos de firma relacionados y los permisos de tramitación de cada empleado.

    BOW, real portal of public employee, allows:

    • Solicitar cualquier de los más de 100 procedimientos internos del Departamento, mediante la cumplimentación y firma electrónica del formulario correspondiente por parte del empleado
    • Check the status of all applications made, podent annul those whose flow of processing has not finished
    • Categorizar los diferentes procedimientos en función de su ámbito, ofreciendo a cada empleado sólo aquellos formularios que está autorizado a cumplimentar en función de sus circunstancias profesionales y/o los perfiles que tenga asignados
    • Access Applications whose logic, due to their complexity, cannot concentrate on a web form. The perception of the user in this case will be associated to BOW although different applications
    • Configure flows of handling of each of the forms available through the definition of the validadotes and signatories speakers
    • Consult at any moment who is involved in the next step of processing for each employee and each form
    • Retrieve the personal and professional information of each employee from existing information in the database of human resources, facilitating the completion
    • Integrar las peticiones con la aplicación de portafirmas electrónico – P@C, para las intervenciones de firma y validación que forman parte del flujo de tramitación específico de cada tipo de solicitud
    • Obtener una versión imprimible con marca de agua que incluye la información básica de los firmantes y el código seguro de verificación del documento
    • Store any application in the electronic records file – Maple department, Single repository of any document electronically signed in the ministry

    Results:

     

    The results offered by the application in the years leading deployed in the ministry of industry are as follows:

    • 71.311 requests in 2008
    • 79.069 applications in 2009
    • 79.556 applications in 2010
    • 86.948 applications in 2011

    Advantages:

     

    Some of the advantages offered by the platform PRO@ are:

    • On-line integration with the database of human resources
    • Definition of working groups to build groupings functionalities below the basic administrative units (general offices)
    • Unlimited number of stages of processing and participants
    • Customizable menu options by user
    • Transparent access to forms and applications
    • Automatic management features
    • Direct access to through URL parametrizada forms
    • Integration with transactional and on-line management applications
    • Possibility to cancel applications not completed
    • Printable version with watermark that facilitates the visual checking the document signed
    • Service of email Notices
    • Possibility of temporary and permanent delegation
    • Possibility to contemplate acceptance or rejection by administrative silence
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