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Mobile Payment gateway Basque public administrations

  • Short Name:
    Mobile payment
    Summary:
    Invert the directionality of access to the service, so that the citizen should not approaching units of the administration to perform procedures.
    Target audience:
    Citizen any public administration, Company
    Agencies Responsible:
    AUTÓNOMA COMMUNITY OF BASQUE COUNTRIES
    Usage:
    Installable product
    Contact:

    Joe Luis Ronco Rodrigo
    Direction and coordination of the project
    945018473
    ronco@ej-gv.es
     

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    Autonomic
    Technical Area:
    Economic and financial management, websites, electronic headquarters and attention to the citizen, Management systems and services
    Functional Area:
    Economics and finance, government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical

    Description

    Starting position and origin of the initiative

    The initiative to develop the gateway of payments in mobility surge para dar respuesta a los nuevos escenarios en los que la Administración es la que se “desplaza” a prestar el servicio .

    The immediate precursor of the Mobile Payment gateway is the web application que responde al paradigma actual del ciudadano “acercándose” a la Administración, pero que por otra parte proporciona la infraestructura básica que hace posible nuevas aplicaciones, en un entorno cada vez más cambiante en el que la movilidad juega un papel fundamental.

    Goals

    • Invert the directionality of access to the service , de modo que el ciudadano no deba acercarse a las dependencias de la Administración para realizar trámites.
    • Simplify the process of handling and reduce the times.
    • Enable payment with mobile devices in different situations como sería el pago de sanciones en carretera y la tramitaciones en puertos.
    • Gain experience in the processing in mobility both in technological issues (devices, applications, etc.) as the organization.

    Main challenges and key aspects for the implementation
     

    • Among the main difficulties highlight differences between the mobile platforms forcing a specific development for each; occasionally need to re-engineering of the procedure to make possible the processing in mobility (in-situ); and usability by citizens , managing and anticipating since the beginning of the project.
    • A key aspect in the implementation and development of the gateway and application has been the modelo de gestión del propio Proyecto siguiendo la filosofía de desarrollo ágil de proyectos.
    • As recommendation , la aplicación debe ser sencilla y adecuar su uso en screen, minimize data transfer and navigation and anticipating "connectivity not “ focusing towards the end user and "not bind" to any particular technology and using open standards.

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