This website has been translated by machine translation software and has not been subsequently revised by translators. Further information at: link. Hide
the accesskey _ mod _ content
-

Room of support to the implementation and evolution of electronic administration in the community of Madrid

  • Short Name:
    OficinadeSoporte
    Summary:
    Serve as support unit and DGCSyAC ICM in their functions momentum, improvement, monitoring and evaluation of different projects in the implantation of electronic administration in the community of Madrid.
    Target audience:
    REGIONAL GOVERNMENTS
    Agencies Responsible:
    Contact:

    Marín pit (917209357)
    pepa.marin@madrid.org DGCSyAC

    Steel Alicia Cristóbal (915805000)
    alicia.acero@madrid.org) (ICM)
     

    Type of Solution:
    Good Practice
    Organic Area:
    Autonomic
    Subtype of data model:
    Information structure (semantic Standard)
    Functional Area:
    Government and the public Sector
    License:
    Not implemented

    Description

    Starting position and origin of the initiative

    The community of Madrid strongly advocates improve efficiency, productivity, transparency and quality of services the citizen, enabling and improve the electronic channel .

    In parallel, there has been a rapid progress of the information society, desarrollándose múltiples proyectos en distintos ámbitos, que, apoyados en las TICs, están facilitando el desarrollo de una Admon más eficaz y eficiente. Para el soporte a todo este proceso, la CM se planteó la need for ongoing advice and specialized .
     

    Goals

    • Form support unit and DGCSyAC ICM in their functions momentum, improvement, monitoring and evaluation of different projects in the implantation of electronic administration in the community of Madrid.
    • Constituirse como una estructura organizativa estable y flexible, conformada por recursos expertos y especializados, que ofrezca permanent support and advice in the various key areas of development of the AE in the community of Madrid.

    Main challenges and key aspects for the implementation

    • The main difficulties encountered in the implementation of the office derived from the fact that no existía una cultura de gestión transversal de proyectos corporativos, la amplitud y número de agentes e interlocutores a coordinar y controlar and the possibility of resistance to change by the recipients of initiatives (managers and responsible for the different units of the CM).
    • Some key aspects have been the deployment of a model new organisational involving every advisers and fosters the active participation of all employees with responsibility in administrative management, as well as the identification of a set of tools support and the design of some clear protocols of coordination between agents and communication and the momentum of a culture of dissemination of information and documentation.

     

    Subscriptions

    In this area you can register to receive notification of changes that occur in news, documents or forums associated with the settlement or the active semantic.

    - PAe subscription management

    The fields with an asterisk * are required. It must mark at least one of the subscription rushes (News, documents or forums) and indicate the email in the text field indicated for the high or low of subscription.

    Enter the email with which you want to receive notifications of the solution or the active semantic.

    *

    Enter the email to unsubscribe from the unsubscribe.
General access point
General access point
Maintainer