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Notifications and Electronic Communications

  • Short Name:
    Provide the citizen an electronic channel in which to receive notifications and communications broadcasting from the administration of the Community of Castilla and Lion.
    Target audience:
    Citizen, Company
    Agencies Responsible:

    Isabel Juana Valley
    Overall direction of Attention to the citizen, Quality and modernization
    983 415031

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:
    Programming language:
    Operating system:


    Starting position and origin of the initiative

    Prior to the telematic channel, notifications could only be practised on paper, method that entails substantial spending time and resources .

    For this reason, and thanks to the implementation of the law 11/2007, today the administration of the Community of Castilla and Lion allows its citizens to decide if you want to receive notifications by electronic means, or if you prefer to continue through the ordinary. This project realized that the citizen exercises its right to decide how to communicate with his Administration .


    • Proporcionar al ciudadano un canal electrónico en el que poder recibir las notificaciones y comunicaciones que se emitan desde la Administración de la Comunidad de Castilla y León.
    • Proporcionar a todos los Órganos Gestores de la Administración de la Comunidad de Castilla y León una herramienta de gestión de notificaciones y comunicaciones electrónicas.
    • Develop a system that provides legal validity to notifications and electronic communications , asegurando que se acredita la puesta a disposición de las notificaciones y comunicaciones con acceso mediante certificado electrónico, las fechas de acceso y plazos previstos para su lectura, causas técnicas que imposibiliten acceder, y proporcionar resguardos a los órganos gestores.

    Main challenges and key aspects for the implementation

    • The main difficulties of the initiative SANTA CLAUS (Electronic Notifications) were the use of technologies do not previously used in the administration of the Community of Castilla and Lion (SOA architecture, web services, etc.) and use of web services securizados , which demonstrated not be technologies mature enough.
    • Dentro de los aspectos clave para la implantación de la iniciativa han destacado el diseñar y proporcionar una interfaz de servicios web que regule las condiciones de acceso a las distintas funcionalidades del componente, publicar notificaciones y comunicaciones en la plataforma SOA y permitir el acceso del sistema de NOEL a componentes como el “Depósito de Originales Electrónicos”, plataforma @firma, registro telemático de salida y plataforma SMS de la Administración de la Comunidad de Castilla y León.



    En esta área podrá darse de alta para recibir las notificaciones de cambios que se realicen en noticias, documentos o foros relacionados con la solución o el activo semántico.

    - PAe subscription management

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    Enter the email with which you want to receive notifications of the solution or the active semantic.


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