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Basque Public Network of centres KZgunea

  • Short Name:
    KZgunea
    Summary:
    The Digital literacy project consisted of the launch of a network of public service centres for training and the use of the TICs in all the municipalities of Mountain Bike.
    Target audience:
    Citizen, Company
    Agencies Responsible:
    AUTÓNOMA COMMUNITY OF BASQUE COUNTRIES
    Contact:

    Serafin Olcoz Yanguas
    Editor of computing and telecommunications
    945018522
    olcoz@ej-gv.es
     

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    Autonomic
    Technical Area:
    Management of services and systems, websites, electronic headquarters and attention to the citizen
    Functional Area:
    Education, culture and sports
    License:
    Not implemented
    Interoperability level:
    Technical

    Description

    Starting position and origin of the initiative

    La Red Pública Vasca de Centros KZgunea, adscrita a la Dirección de Informática y Telecomunicaciones, born in 2001 following the Mountain Bike Plan in the information society (PESI) 2002-2005 that includes numerous initiatives aimed at the integration of Basque citizenship in the information society.

    Este Proyecto ha contado desde su inicio con la colaboración de la Asociación de Municipios Vascos (EUDEL), con la finalidad de launch a network of public service centres for training and the use of the TICs in all the municipalities of Mountain Bike.

    Goals

    • Provide a platform to boost e-administración that facilitates training regarding electronic transactions, tutorials to use and promotes the different services of the AE.
    • Exercise as means of deployment of the Digital signature , launching solicitud-entrega points of the card citizen and form in the use of digital certificates and digital signature.
    • Provide free demonstration of the E-administración para aumentar los niveles de confianza y conocimiento de los ciudadanos frente a los nuevos servicios ofrecidos.
    • Serve as a platform for the deployment of a training catalog to users in digital processes
    • Keep formación en Internet reduciendo brecha digital y potenciado el conocimiento de las TIC.

    Main challenges and key aspects for the implementation

    • The direction of the project faced the goal of abrir al menos un centro KZgunea en todos y cada uno de los municipios de Euskadi, incluyendo municipios de difícil acceso, sin infraestructura de comunicación previa. To achieve the opening of the 277 centres, the direction of the project required of interinstitutional collaboration of several administrations resulting in the optimization of resources, avoiding duplication of efforts and offered united response to demands.
    • Clave para la implantación de servicios de tramitación electrónica ha sido la training basis of citizenship in the TIC and the willingness of staff trainer in remote areas technologies
    • An important improvement has been the introduction of the catalogue of services, el cual ha dado paso a la exploración de una nueva generación cronológica de usos y perfiles además de dar a conocer un abanico de prestaciones.

    News

    30 September 2011

    KZgunea celebrates its tenth anniversary Unshade accordion

    Comienza una nueva etapa en la que impulsará la administración electrónica, el software libre y la informática en la nube.

    Con una dilatada trayectoria en la alfabetización de la sociedad vasca en Internet y entornos digitales, la red de telecentros del Gobierno Vasco, KZgunea, comienza su segunda década con nuevos retos: la innovación social a través del desarrollo de competencias tecnológicas.

    For this account with a wide formative experience involving more than 365,000 people and a wide catalogue formatiu constantly updated with more than 100 courses geared to the TIC, e-administración, security on the Internet and free software among others.

    Direct contact with users has strengthened the project and has given him the impetus to face the challenges that the current society demands. In this new stage, KZgunea makes a firm commitment by electronic administration, participating with METAPOSTA and the Digital certificate of Izenpe in training and dissemination through courses and high attendance.

    Free Software and cloud computing are another of their bets. Universalize new technologies and generate a society with wide digital skills is one of the premises of KZgunea and these two concepts are perfect companions to move this goal.

    To be able to fulfill its new proposals has been surrounded by a collaborative environment solid and effective. Since 2008 KZgunea forms part of the Community Association telecentre networks, which allows you to participate in numerous projects with telecentre networks in other autonomous communities.
     

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