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Oficina Virtual de Trámites (OVT) de la Plataforma Multicanal gencat Serveis i Trámits

  • Short Name:
    Gives citizens and businesses multichannel access to different services of connection with the administration
    Target audience:
    Company, Citizen
    Agencies Responsible:
    Service in network to end user

    But Without Sancho David

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Tramitación electrónica , Sitios web, sedes electrónicas y atención al ciudadano , Soporte a la tramitación electrónica
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Starting position and origin of the initiative

    En el año 2006, la Generalitat de Catalunya (GC) determinó una estrategia de puesta en marcha de technological solutions corporate of electronic administration. De esta iniciativa nacieron una serie de proyectos que, si bien cumplen objetivos diferentes, son complementarios y se han ejecutado con un sentido estratégico de coherencia entre ellos: la Plataforma de Integración y Colaboración Administrativa – PICA , the platform of connection with the citizen ( GSIT ), the processing platform online ( PICA-GSIT together), the platform of electronic file ( SIGEDA ), etc.


    • Provide citizens and businesses multichannel and immediate access different services of relationship with the administration.
    • Facilitate a vision added and updated the rule of interactions de ciudadanos y empresas con la administración, independientemente del canal por el que se originaron.
    • Grant for citizens and businesses the ability to define the channels of notice to be notified about changes and developments in his efforts.
    • Offer citizens and businesses the possibility to manage personal data who want the administration used to contact them.

    Main challenges and key aspects for the implementation

    • The modifying the technical teams involved, both internal and external.
    • The coordination of project management with various actors involved and based on modular solutions.
    • The quality and care in its execution key was not to suffer a launch traumatic.
    • The maturity of any technological solutions used as technology Adobe smart forms.
    • The coordination of units for the high level of modularity of the solution.


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