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Frequently Asked Questions (FAQ) 060

  • Short Name:
    faqs
    Summary:
    Oriented to offer applicatif capacity for the management, creation, maintenance, presentation and search for Frequently Asked Questions, commonly known as FAQs, within the Internet portal for the service of MINHAP 060.
    Target audience:
    Citizen
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    General Secretariat of Digital Administration
    Usage:
    Installable product
    Contact:

    Finance ministry and public administrations
    Innovation General office programs and the citizen
    (c/mary of Molina, 50. 3rd floor. 28071 Madrid
    Tf: 91 273 22 29. E-mail

    Type of Solution:
    Application
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Horizontal services for the AA.PP, websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    License:
    Not implemented
    Interoperability level:
    Technical
    Programming language:
    JAVA, J2EE
    Operating system:
    Linux

    Description

    Purpose:

    Define a new model of care to the citizen, joining the network 060 the development of a system resolution of frequently asked questions, to increase the needs and expectations of the same.

    Objective:

    The purpose of the application is the construction of a publishing system of frequently asked questions that provide the service 060 ability to reach the citizen that most relevant information within the scope of the MINHAP.
    This gives the application of the necessary mechanisms for the management, creation, maintenance, presentation and search for frequently asked questions, commonly known as FAQs, within the Internet portal for the service of MINHAP 060.

    Description:

    Oriented to offer applicatif capacity for the management, creation, maintenance, presentation and search for Frequently Asked Questions, commonly known as FAQs, within the Internet portal for the service of MINHAP 060.

    Designed to facilitate communication with citizens and the management of problems, doubts or needs they might have, the project has as a main engine centralized knowledge base that through feedback mechanisms allow the resolution of the doubts of citizens efficiently.

    El aplicativo nos ofrece un mecanismo sencillo para publicar en la Web 060 aquellas preguntas frecuentes de interés para los ciudadanos, sin necesidad de conocimientos previos de programación o publicación Web. Para ello disponemos de una Web interface que, en función de los permisos de usuario de los que gocemos, nos permitirá realizar las tareas necesarias para administrar el entorno, editar nuestras preguntas frecuentes, y finalmente publicarlas para ponerlas a disposición del ciudadano.

    En líneas generales, la funcionalidad gira en torno a las siguientes acciones:

    • Creating and editing FAQ.
    • Publication of the FAQ once revised.
    • Management of the categories under which are classified the FAQ.
    • Management of users with access Contrat @, as well as the permissions assigned to Them.
    • Statistics oversight system activity

    Basado en una arquitectura de sitio público-privado, podremos implantar la parte visible para el ciudadano en cualquier parte de la Web, manteniendo el módulo privado de gestión en un entorno de servidores protegido con el fin de garantizar el nivel de seguridad del aplicativo.

    Requirements:

    At the user level is necessary to have a Web browser based on IE 6, IE 7 or Firefox 2.x with connection to the service, and login credentials to the management part.

    The minimum requirements for this project are:

    • Java virtual machine jdk 1.5 or higher
    • Jboss application server, but could also be used a Tomcat
    • Instance of database Oracle 9i
    • Openldap

    Results:

    The application must be able to reach the citizen, simple and straightforward, aquella informació considered relevant for those responsible for the applicatifs.

    Advantages:

    El usuario podrá publicar contenidos en el portal 060, de forma sencilla y sin conocimientos previos de programación ni de publicación de contenidos.

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