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Corporate Files manager

  • Short Name:
    Improve the quality of service offered to citizens and companies, telematizando services, accelerate its procedures and bearing means to inform you at all times the status of your file.
    Target audience:
    Citizen any public administration, Company
    Agencies Responsible:
    Installable product

    Ecay Pagoto approach

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing
    Functional Area:
    Government and the public Sector
    Interoperability level:


    Starting position and origin of the initiative

    In the legislature 2003-2007 were detected need to boost the provision of specific solutions and/or corporate to all government departments of Navarre creating a philosophy of Common Administration: many procedures managed differently and with different tools according to drive or Department, missing corporate vision. Set the bases to construct common administration, starting with a map of processes to supplement with a corporative system of automated management of administrative procedures integrated with other applications corporativas .


    • Improve the quality of the offered service for citizens and businesses, telematizando services, accelerate its procedures and bearing means to inform you at all times the status of your file.
    • Streamlines r administrative procedures, categorizándolos in a series of families, automate and computerized subsequently internal administrative management.
    • Give support for the future telematics administrative handling , facilitating the work of officials and employees of the administration of Navarre.
    • Enable the implementation of a tracking system of management.

    Main challenges and key aspects for the implementation

    • Two fundamental points were the after streamlining processes and elaboration of the map of corporate processes .
    • Some difficulty they came from resistance to change of the persons involved, accustomed to working with highly personalised systems
    • The current developments lines pass through extender los módulos de las categorías ya implantados a las áreas que todavía quedan as well as conducting related improvements usability of cross-cutting tools , facilitating evolution and management of maintenance the platform and implementation of new modules : management of templates, security, administration, etc.

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