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Electronic Headquarters guide

  • Short Name:
    The directory of Electronic Headquarters provides guidelines and indications that help places to the creation and implementation of electronic headquarters in a coordinated manner
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    General Secretariat of Digital Administration

    Type of Solution:
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing, standardization and regulation, websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:



    The aim of this guide is twofold, on the one hand, to propose a series of recommendations for electronic headquarters are as uniform as possible regarding operation thus facilitating the use of various offices to citizens, and furthermore, facilitate the work from the point of view of technical and policy those responsible for the implantation of Electronic headquarters.

    The guide is prepared for the General administration of the state and public agencies linked or dependent on this, however, is published in the Technological transfer centre because it may be useful to other public administrations: Autonomous communities and Municipalities.



    The Guide focuses on everything about Locations (II Titles and (III) of the "1671/2009

    So in the guide addresses the following sections:

    • Electronic headquarters
    • Identification and authentication of citizens
    • Identification and authentication of offices and their communications
    • Verification of certificates and conditions of interoperability

    Cada apartado se divide en dos partes. La primera se presenta a modo de "Preguntas más Frecuentes" con su respuesta incluyendo las citas literales a los artículos del RD 1671/2009 o de la Ley. La segunda se presenta a modo de resúmen, como un esquema de pasos a seguir para cumplir con cada punto.

    At the end of the guide are a series of Annexes. The first three collected to develop standards for all departments (Annex 1), by the ministries of Presidency and Industry, tourism and business together (Annex 2) and by the ministry of Presidency as a horizontal Ministry that presides over the High Council of E-government (Annex 3). Annex 4 reflects the functional requirements from the technical point of view. Annex 5 is a model of Ministerial Order for the creation of an electronic headquarters department. Annex 6 is a guide to installing the root certificate to be published in the headquarters to inform citizens.


    18 June 2010

    Electronic Headquarters guide Unshade accordion

    To help the implantation of the E-government and, specifically, to comply with the provisions of the Law 11/2007 as in the "1671/2009, the ministry of the presidency makes available to all users of CTT a guide that facilitates the work from the point of view of technical and policy those responsible for the implantation of Electronic headquarters.

    This guide has been developed within the framework of the working group of Electronic Headquarters of the standing committee of senior Council E-government.


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