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Sistema de interconexión de la plataforma de Administración Electrónica con los sistemas de back-office de Consejerías y Organismos Autónomos

  • Short Name:
    Dispose of a methodology of collaboration between the different departments of the autonomous community of the region of Murcia (CARM) and centralized e-administración platform (eA).
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Service in infrastructure network

    Fred Groves Sánchez
    Chief of Corporate integration of applications
    Telephone: 968 357 654

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Management systems and services
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Starting position and origin of the initiative

    Departmental applications were designed so watertight and with difficulty for interopability and collaborate with other applications . This, together al proceso de transferencia de competencias y la disparidad de culturas organizativas y procedimientos informáticos, complicates the development initiatives such as the E-government.

    Therefore, it is necessary to launch a project of normalization of the connection (esatélites) in each counseling and Autonomous Agency (OR).



    Having a collaborative methodology entre los departamentos de la Comunidad Autónoma de la Región de Murcia (CARM) y la plataforma de e-Administración (eA) que, minimizando los posibles cambios en los procesos internos, permitiera avanzar en:

    • Make available to citizens and businesses the maximum number of administrative processes the CARM.
    • Accelerate the deployment of new telematic services thanks to the use of shared processes and technologies such as web services.
    • Improve the quality of service the citizen and employees of the Autonomous Community.


    Main challenges and key aspects for the implementation

    The main key aspects have been

    • Having a centralized platform services como punto único de acceso de los eSatélites a los servicios
    • The satellite cloning allows to replicate the common to all, which includes customers and generic web services and the interfaces between the platform eA and esatélites
    • The use of pattern SOA allows web services and web services customers in satellites
    • The technology s used are homogeneous.

    The difficulties encountered relate to the different levels of development in the departments of Informatics from advisers and autonomous agencies, which the organizational changes and restructuring affect the distribution of satellites, and in some cases, the lack of Back-Office en los formularios electrónicos de procedimientos que aún no disponen de sistema informático.


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