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E-government platform (caceres)

  • Indicators:

    These are not specified, apart from the implementation of a number of technological modules:

    • Simplific@
    • Registr@
    • Tramit@
    • Notific@
    • Archiva@
    • @tiende

    Functional description

    The project consisted of the analysis, development and implementation of a number of technological modules that made it possible to achieve its objectives.
    Since the functional the project involved the following features:

    • Simplific@: for the identification, analysis and streamlining of procedures, as well as the normalization of their models of printed and forms, as a preliminary step to use future telematics and automation.
    • Registr@: para dotar a la Administración Regional de un sistema corporativo único de registro de documentos, válido tanto para los presentados en oficinas presenciales, como a través del canal telemático.
    • Tramit@: as a tool that provides support through the development of a “ processing engine ” to the automated management of a number of simplified procedures previously.
    • Notific@: to that report to the citizen managers agreements or resolutions arising from the processing of their files through telematic channels.
    • Archiv@: como componente documental que tiene como objetivo ser el almacén de los documentos que participan en la tramitación, facilitando su acceso posterior e incorporación a la gestión desde cualquier otra herramienta del sistema.
    • @tiende: que constituye el front-office de la Administración de la Junta de Extremadura prestando servicios de información y atención al ciudadano (CRM) a través de diferentes canales, como el presencial, telefónico, e-mail, Internet, imagen, reconocimiento de voz, etc.
    • Observatory: como sistema de tratamiento de la información que permite implantar y validar un Cuadro de Mando Integral (CMI) que incorpore indicadores a fin de contribuir y apoyar a la toma de decisiones centralizadas en la Administración de la Junta.
    • Run: set of common information and homogeneous underpinning the different existing information systems in the board.

    Technical Description

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