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Development of a tool of monitoring the degree of progress of AE in the principality of Asturias

  • Short Name:
    Monitor the progress of the Asturian administration towards E-government, maintaining an x-ray permanently updated on the use of the services for different channels enabled.
    Target audience:
    Citizen any public administration, Company
    Agencies Responsible:

    Peláez García Sandra

    Isabel Sierra (Functional Project Leader)

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Management systems and services
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:
    Programming language:


    Starting position and origin of the initiative

    The initial system requires a series of improvements that would facilitate the information in the form and time according to the needs demanded by citizens/users of the principality. Thanks to these improvements are solved problems such as the non-availability of indicators for measuring connection with citizens, the use of information not homogeneous or time or standardized form, the impossibility of defining improvement actions on processes, the transactional storage oriented business operations and non-existence of an analytical philosophy that promotes the improvement of the quality of the offered service to the citizen.


    • Monitor the progress of the Asturian Administration towards AE , maintaining a radiografía permanentemente actualizada sobre el uso de los servicios por los diferentes canales habilitados.
    • Dispose of information to enable measuring the interrelationship between citizen and Administration and define actions of improvement of processes and services to citizens by adopting a vision analytical removed from the transactional philosophy oriented business operations.
    • Lay a basis for creating an observatory of AE enable, among others:
    • Give knowing the policies and strategies of AE carried out in the different AAPP.
    • Publish studies, actions and reports made in the field of AE.

    Main challenges and key aspects for the implementation

    • The main difficulty fueron la búsqueda de fuentes de datos originales para cada servicio, la definition of homogeneous metrics, and the implications of data protection and the assignment of information .
    • Key aspects have been dispose of pieces facilitators of development, limiting the extraction, favoring scalability, and identify a homogenous model of measurement of services .
    • Some lessons learned are a definición clara de objetivos y piezas a medir, el uso de métricas e indicadores de medición y la integración con arquitecturas corporativas with a vocation to expand features in the future.
    • The lines of evolution pasan por incorporar todos los servicios electrónicos y piezas a monitorizar, integrar el nuevo registro entrada/salida y realizar una mejor gestión y elaboración de informes.



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