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Appointment to the citizen attention

  • Summary:
    Permite la gestión de citas previas tanto a través de internet como de forma telefónica o presencial. Consta de dos aplicaciones:
    - PCP: un backend en el que se define la estructura de citas (trámites, jornadas, horarios, etc) y se gestionan las citas (obtención de listados, información de citas, dar cita vía telefónica o presencial, etc)
    - ICP: a frontend on the internet in which the actual citizen can obtain, consult and cancel your appointments.
    Target audience:
    AGE
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    General Secretariat of Digital Administration
    Usage:
    Service in network to end user
    Contact:

    soporte.cita@correo.gob.es

    Type of Solution:
    Infrastructure or common service
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Management systems and services
    Subtype of data model:
    Information structure (semantic Standard)
    Functional Area:
    Government and the public Sector
    License:
    Other
    Interoperability level:
    Technical

    Description

    Since the General secretariat of Digital Service is offered both in form of service in cloud as through the assignment of the source code, an application of previous appointment for the management of access for citizens to face offices.
    La arquitectura del sistema de la aplicación. Consta de dos partes:

    • ICP: It is the front which is published on the internet with the offer of citations which is configured. The citizen can choose the quotation depending on the processing
    • PCP: consists in which manages the backend where managers are configured headquarters, paperwork, jornades, tables and times and published citations obtained free online.

    Since PCP you can define different types of paperwork, which is associated a default duration, tables of the public, days, holidays and times and based on this information produces citations calendars available.

    For each agency user, the application allows to define Areas (e.g. provinces) and within each Field headquarters of attention to the public (offices).

    To configure the availability of citations through internet, the application has two concepts, whose conjunction arises the availability or otherwise of a given quotation via internet or only from the domestic application (for quotations telephone or face)

    • A particular procedure could be offered only through the domestic application or also through internet
    • A given table associated to a procedure can offer your appointments only through the domestic application or also via the internet.

    The domestic application has 4 user profiles:

    • Operator of information
    • Citador
    • Manager
    • Admin

    The allocation of permits to a particular user takes place at the level of Field, headquarters and/or specific procedure.

    El acceso por parte del ciudadano a la aplicación de cita previa en internet, ICP, no requiere el uso de certificado electrónico ni el registro previo del ciudadano.

    Obtaining quotation is providing the information configured for each process, such as name and surname, DNI and country of nationality.

    To obtain a quote, the citizen selects firstly the area for which you want to get it, then the handling and finally the headquarters of among those have quotes available.

    El administrador de la aplicación puede configurar para cada trámite y provincia el modo en el que ciudadano va a visualizar la oferta de citas que se le ofrece.

    There are four different modes:

    • View A: First Appointment Available
    • View Three: First three quotes available
    • Vista Hora: Tres primeras citas disponibles con elección de hora a partir de la que se desea la cita
    • View Map: Full calendar of quotes available.

    The use of the application by an agency will require the signature of a cooperation agreement, that in case of opt for use as cloud service with an economic contribution to the sustainability of the same.

    Subscriptions

    In this area you can register to receive notification of changes that occur in news, documents or forums associated with the settlement or the active semantic.

    - PAe subscription management

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    Introduzca el email con el que desea recibir las notificaciones de la solución o del activo semántico.

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