Since the General secretariat of Digital Service is offered both in form of service in cloud as through the assignment of the source code, an application of previous appointment for the management of access for citizens to face offices.
La arquitectura del sistema de la aplicación. Consta de dos partes:
- ICP: It is the front which is published on the internet with the offer of citations which is configured. The citizen can choose the quotation depending on the processing
- PCP: consists in which manages the backend where managers are configured headquarters, paperwork, jornades, tables and times and published citations obtained free online.
Since PCP you can define different types of paperwork, which is associated a default duration, tables of the public, days, holidays and times and based on this information produces citations calendars available.
For each agency user, the application allows to define Areas (e.g. provinces) and within each Field headquarters of attention to the public (offices).
To configure the availability of citations through internet, the application has two concepts, whose conjunction arises the availability or otherwise of a given quotation via internet or only from the domestic application (for quotations telephone or face)
- A particular procedure could be offered only through the domestic application or also through internet
- A given table associated to a procedure can offer your appointments only through the domestic application or also via the internet.
The domestic application has 4 user profiles:
- Operator of information
The allocation of permits to a particular user takes place at the level of Field, headquarters and/or specific procedure.
El acceso por parte del ciudadano a la aplicación de cita previa en internet, ICP, no requiere el uso de certificado electrónico ni el registro previo del ciudadano.
Obtaining quotation is providing the information configured for each process, such as name and surname, DNI and country of nationality.
To obtain a quote, the citizen selects firstly the area for which you want to get it, then the handling and finally the headquarters of among those have quotes available.
El administrador de la aplicación puede configurar para cada trámite y provincia el modo en el que ciudadano va a visualizar la oferta de citas que se le ofrece.
There are four different modes:
- View A: First Appointment Available
- View Three: First three quotes available
- Vista Hora: Tres primeras citas disponibles con elección de hora a partir de la que se desea la cita
- View Map: Full calendar of quotes available.
The use of the application by an agency will require the signature of a cooperation agreement, that in case of opt for use as cloud service with an economic contribution to the sustainability of the same.