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- Change in high procedures of users in cl@ve
- El servicio ACCEDA en la NUBE, premio @asLAN en la categoría de Servicios Digitales Compartidos
- Procedimiento para la adhesión al convenio Centro de Impresión de la AEAT desde Notifica
Thanks to the Mailbox it is possible to manage easily and automated a large number of messages from citizens. These messages are sent through a form HTML (front). And they are both body that owns the mailbox as their partner agencies (as it allows forwarding messages).
Moreover that management is produced in a controlled manner, since the application allows setting maximum response times and generate mails notice.
Also, thanks to its introduction it is possible to exploit the information existing messages in the mailbox, get different detailed reports: by response times, by type of matter of messages, etc.
Additionally, the mailbox has an archiving system that allows you to store messages that are not going to be processed more (who have completed their life cycle) so that they remain available only in mode reading for possible future reference.