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Mailbox application of citizens of PAG

  • Short Name:
    Citizen's mailbox
    Summary:
    El Buzón del Ciudadano permite la recepción, almacenamiento y contestación de mensajes que los ciudadanos envían a través de un sencillo formulario web.
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    Overall direction of Public Governance
    Usage:
    Installable product
    Contact:

    Subdirección General de Impulso de la Administración Digital y Servicios al Ciudadano

    secretaria.sgiadsc@seap.minhap.es

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical
    Operating system:
    Linux

    Description

    Thanks to the Mailbox it is possible to manage easily and automated a large number of messages from citizens. These messages are sent through a form HTML (front). And they are both body that owns the mailbox as their partner agencies (as it allows forwarding messages).

    Moreover that management is produced in a controlled manner, since the application allows setting maximum response times and generate mails notice.

    Also, thanks to its introduction it is possible to exploit the information existing messages in the mailbox, get different detailed reports: by response times, by type of matter of messages, etc.

    Additionally, the mailbox has an archiving system that allows you to store messages that are not going to be processed more (who have completed their life cycle) so that they remain available only in mode reading for possible future reference.

    Subscriptions

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    Enter the email with which you want to receive notifications of the solution or the active semantic.

    *

    You can consult the data protection policy of PAe and CTT in its legal notice

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