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Mailbox application of citizens of PAG

  • Short Name:
    Citizen's mailbox
    Summary:
    The Mailbox of citizen allows the reception, storage and defence of messages that citizens sent via a simple web form.
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Political ministry Territorial and Public Function
    Secretariat of state of Public Function
    Overall direction of Public Governance
    Usage:
    Installable product
    Contact:

    Comprehensive office administration Services and Digital citizen

    secretaria.sgiadsc@seap.minhap.es

    Type of Solution:
    Good Practice
    Status of the Solution:
    Production
    Organic Area:
    State
    Technical Area:
    Websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    License:
    Unknown
    Interoperability level:
    Technical
    Operating system:
    Linux

    Description

    Thanks to the Mailbox it is possible to manage easily and automated a large number of messages from citizens. These messages are sent through a form HTML (front). And they are both body that owns the mailbox as their partner agencies (as it allows forwarding messages).

    Moreover that management is produced in a controlled manner, since the application allows setting maximum response times and generate mails notice.

    Also, thanks to its introduction it is possible to exploit the information existing messages in the mailbox, get different detailed reports: by response times, by type of matter of messages, etc.

    Additionally, the mailbox has an archiving system that allows you to store messages that are not going to be processed more (who have completed their life cycle) so that they remain available only in mode reading for possible future reference.

    Subscriptions

    In this area you can register to receive notification of changes that occur in news, documents or forums associated with the settlement or the active semantic.

    - PAe subscription management

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