The Mailbox Of Ethics and good governance is a secure channel e-participation that arises from the desirability of offer a space that allows any knowledge of any action or omission contrary to the principles of good governance, as a way to strengthen governance.
Includes mechanisms to ensure the confidentiality of all information and offers a secure communication space that allows the anonymity to maintain contact with the manager and to know the status of processing. You want to encourage anyone or server public can provide information freely, without reprisal.
It is a means of conflict prevention and resolution that preserves the identity of the person making the communication and also incorporates tools to ensure the rights of individuals attached conduct that does not correspond to the ethical rules.
To avoid bad practices in the use of the mailbox, apply strict criteria to admit communications and with the requirement of responsibility civil, criminal and administrative of those who communicate with misfeasance or violating the principle of good faith.
The Mailbox Of Ethics and Good Governance is the priority channel for admission of communications related to bad practices in the City of Barcelona and its divisions dependent, without prejudice to admit communications by other channels or in person at the offices of public attention (M). However, in these cases, you cannot guarantee anonymity and confidentiality of communications.
Its management is part of the functions assigned to the direction of testing services, which is attached to the address for transparency and good practices of the management of resources.
In the exercise of functions concerning the Ethical Mailbox and good governance, the direction of analysis services acts with functional independence, but may be subject to hierarchical Commands that determine the performance, especially with regard to maintaining the confidentiality of personal data that seeks.