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Ethical mailbox and good governance

  • Short Name:
    Mailbox Of Ethics
    Repository at Github
    The Mailbox Of Ethics and good governance is a secure channel that allows anonymous participation of citizenship to publicize any action or omission contrary to the principles of good governance and thus strengthen governance.
    Target audience:
    Any Public Administration
    Agencies Responsible:
    Barcelona City Council
    Service in network to end user


    Type of Solution:
    Open source application
    Status of the Solution:
    Organic Area:
    Technical Area:
    Websites, electronic headquarters and attention to the citizen
    Functional Area:
    Government and the public Sector
    Interoperability level:
    Programming language:
    HTML, JAVA, Web Services
    Operating system:


    The Mailbox Of Ethics and good governance is a secure channel e-participation that arises from the desirability of offer a space that allows any knowledge of any action or omission contrary to the principles of good governance, as a way to strengthen governance.


    Includes mechanisms to ensure the confidentiality of all information and offers a secure communication space that allows the anonymity to maintain contact with the manager and to know the status of processing. You want to encourage anyone or server public can provide information freely, without reprisal.


    It is a means of conflict prevention and resolution that preserves the identity of the person making the communication and also incorporates tools to ensure the rights of individuals attached conduct that does not correspond to the ethical rules.


    To avoid bad practices in the use of the mailbox, apply strict criteria to admit communications and with the requirement of responsibility civil, criminal and administrative of those who communicate with misfeasance or violating the principle of good faith.


    El Buzón Ético y de Buen Gobierno es el canal prioritario de admisión de comunicaciones relacionadas con malas prácticas en el Ayuntamiento de Barcelona y sus entes dependientes, sin perjuicio de admitir las comunicaciones por otros canales o de forma presencial en las oficinas de atención ciudadana (OAC). Sin embargo, en estos casos no se puede garantizar el anonimato y la confidencialidad de las comunicaciones.


    Su gestión forma parte de las funciones atribuidas a la Dirección de Servicios de Análisis, que está adscrita a la Dirección para la Transparencia y las Buenas Prácticas de la Gerencia de Recursos.

    In the exercise of functions concerning the Ethical Mailbox and good governance, the direction of analysis services acts with functional independence, but may be subject to hierarchical Commands that determine the performance, especially with regard to maintaining the confidentiality of personal data that seeks.


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