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Electronic Files manager of the community of Madrid

  • Short Name:
    Enable the automation and electronic processing of administrative procedures offered by the public service to citizens.
    Target audience:
    Citizen, Company
    Agencies Responsible:

    Nicolás López-manzanares Beltrán
    Head of Area of definition of Integrated Solutions/ICM

    Type of Solution:
    Good Practice
    Status of the Solution:
    Organic Area:
    Technical Area:
    Electronic processing
    Functional Area:
    Government and the public Sector
    Not implemented
    Interoperability level:


    Starting position and origin of the initiative

    With the Law 11/2007 comes the need to give the public employee of a management tool that integrates and exploits the various applications support to the electronic processing of procedures, obtaining automate, to the extent possible, flows of performance of the public administration.
    En este nuevo escenario donde los medios electrónicos cobran un papel protagonista, se plantea la necesidad de design, develop and implement a comprehensive management application for automated administrative processing via electronic means .


    • Enable automation and electronic processing of administrative procedures offered by the public service to citizens.
    • Integrate into electronic management administrative procedures the different Pools of Electronic Processing the community of Madrid.
    • Provide the public employee of a management tool que posibilite la integración y explotación de las nuevas aplicaciones definidas para la tramitación telemática de los procedimientos.

    Main challenges and key aspects for the implementation

    Is in progress joining the platform of a new form of use generic, focusing only on management skills and not processing, GSTA-BÁSICO .
    Is key identify achievable goals in the short, medium and long term , and establish a project plan consider the visibility of each of Them in time.
    As other key aspects, it is worth highlighting the involvement of all parties , technical and functional, and at all levels , pulse special request management.
    The main difficulty
    has been the immaturity of the technological solution, both of the market (product supplier and integrators) as ICM in terms of training and procedures.


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