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System of management of queues ATENEO

  • Functional description

    The system Ateneo consists of several modules that are run independently and that are installed in the different jobs involved in customer assistance, connected by a corporate network.

    Server module
    Is the main module, which coordinates and controls the rest. Manages the database that supports the system. The configuration of the installation is done since the team where is installed this module.

    Manager module
    Module for access to the service by issuing tickets and management of the relation of citations. Provides functionality required to manage clients and settling incidents in customer care.

    Self module
    Module for access to the service by issuing tickets of neglected, so that the customer chooses the service and identifies in your case.

    Admin module
    Módulo de configuración y control del estado del servicio, donde se visualizan los tiques atendidos y pendientes de cada cola, estado de los operadores y donde se podrán introducir modificaciones en la gestión del servicio en tiempo real.

    Monitor module
    Module for instructions on the screen, and speakers.

    Operator module
    Módulo de captura de eventos (libre, inicio, fin, etc.) e información al operador.

    Technical Description

    The solution Ateneo eager is an application designed in Java server, except the module operator that has been developed in the environment .NET with C #.

    Individual clients or modules of the application communicate with the module server through a network IP, which establishes as a prerequisite for the functioning of the system.

    The requirements common to all modules will be therefore the connection to the network IP and dispose in the corresponding equipment of the Java Virtual machine 1.6 or later, except in the case of the module operator that requires the runtime environment .NET FrameWork.

    El gestor de bases de datos utilizado es Microsoft® SQL Server® Express, suministrándose una guía de instalación de este producto así como una utilidad para la generación de la base de datos Ateneo, la cual deberá ser accesible desde el equipo en que se instale el módulo Servidor.